JOB SUMMARY

The Certified Medical Assistant is a multi-skilled healthcare professional who works collaboratively with physicians and clinical staff to provide high-quality patient care. Certified Medical Assistants perform both administrative and clinical duties to support efficient, cost-effective care, optimize patient outcomes, and improve overall quality of life. 

RESPONSIBILITIES

• Assist patients by providing information, guidance, and support throughout visits and procedures
• Verify patient information, obtain medical, surgical, family, and social histories, and document in EMR
• Prepare patients for exams and procedures; record vital signs, assist with positioning, and follow physician/APP instructions
• Perform basic clinical tasks including wound care, dressing changes, suture/staple removal, and specimen collection
• Administer physician/APP orders, answer questions about treatments or surgery, and notify patients of test results
• Maintain patient confidentiality and accurately document all communications, procedures, and treatments
• Respond to prescription refill requests and manage patient communications via phone or portal promptly
• Maintain exam rooms, equipment, and supplies; perform routine cleaning, biohazard disposal, and preventive equipment maintenance
• Follow OSHA, HIPAA, and clinic policies to ensure patient and staff safety
• Assist patients with ambulation and transport, escalating needs as necessary
• Participate in continuing education and professional development to maintain skills and certifications
• Possible travel to local satellite clinics to perform job duties

OTHER DUTIES

• Perform additional responsibilities as assigned by management.

CHARACTERISTICS

• High energy level and strong interpersonal skills
• Tactful, empathetic, and sensitive to patient needs
• Excellent telephone etiquette
• Uses discretion, sound judgment, and maintains confidentiality
• Establishes credibility with physicians, staff, and patients
• Organized, resourceful, able to multitask, and takes initiative
• Focused on quality improvement and cost-efficient care
• Team player with a positive attitude
• Professional appearance and demeanor

QUALIFICATIONS

• Graduation from an accredited Medical Assisting program
• Current Medical Assisting Certification with no restrictions
• Current Basic Life Support (BLS) certification
• Knowledge of infection control, sterile technique, and clinic-based health and safety precautions
• Ability to use and apply medical terminology accurately
• Understanding of general clinical principles, methodologies, and outcome measures
• Strong communication skills with patients and external parties in a courteous and professional manner

PHYSICAL REQUIREMENTS

• Sitting: Occasionally
• Standing: Frequently
• Walking: Frequently
• Carrying/Lifting: Occasionally (up to 35 pounds)
• Stooping/Kneeling: Frequently
• Other: N/A