Organization:

Greensboro Urban Ministry provides opportunities for housing solutions, safe shelter, food, and support services year-round for residents of the greater Greensboro community. Founded in 1967, Greensboro Urban Ministry is a 501(c)3 non-profit organization serving Guilford County, North Carolina.

Our Mission: To express the love of God to our neighbors in need by offering food, shelter, and solutions.

Our Vision:  Stable lives for our neighbors.

Our Core Values:

• We welcome all through an open door where neighbors can connect, serve, and grow.
• We love our neighbors with compassion, recognizing that no individual is greater than another.
• We inspire people to initiate personal change while meeting them where they are.
• We understand that sometimes hope is the ultimate gift.
• We value the resources entrusted to our care, and we steward them carefully.
• We believe our community is strongest when nonprofits, faith communities, government, and neighbors work together. 

For more information, please visit Greensboro Urban Ministry’s website. 

Job Title: Director of Facilities and Operations

Program/Department: Administration

Reports to: Chief Executive Officer

FLSA Status: Salary, Exempt

Supervisory Responsibility: Responsible for supervision of Maintenance Technician.

Position Summary: This position is responsible for overseeing the facilities and operations of all Greensboro Urban Ministry (GUM) properties. The responsibilities of this position include coordinating with contracted service providers, maintaining security and risk management, information technology, and managing special projects. 

Work Schedule: Monday-Friday. Must be flexible and able to report to work during peak hours of operation. 

Essential Functions:

Facilities/Operations:

• Oversee property maintenance to ensure that all agency buildings, properties, agency vehicles, and equipment are properly maintained and in compliance with applicable laws.
• Perform maintenance repairs in buildings owned and operated by GUM.
• Responsible for recommending capital expenditures and acquiring bids outside of replacement schedule.
• Meet with CEO as needed to discuss projects, project updates, budget concerns, expenditures, employee issues, etc.
• Routinely conduct property inspections to ensure compliance and assess condition.
• Receive and review feedback from staff on maintenance related items and follow up as needed to verify that work was completed by technician or service provider.

Contracted Services Management:

• Manage all property and maintenance contracts and review annually to determine if contracts meet our needs and standards. Lead request for proposal process if we need to solicit for a new agreement or new service provider. Direct contracted projects to verify adherence to specifications.
• Maintain and manage the replacement schedule bidding process and all contract agreements for replacement items.
• Coordinate with HVAC contractor for repairs and/or replacement. Manage HVAC controls and energy management systems.
• Work with pest control contractor to schedule all pest control services and ongoing bed bug treatments. 
• Be available to meet with service providers for inspections and service needs.

Security/Risk Management

• Make safety and security a priority. Lead opportunities for safety training and loss prevention by working with Assistant Executive Director, administration, and insurance providers.
• Oversee and work with the security companies hired by GUM to keep properties secure. Manage security of buildings including keys, key box, alarms, cameras, and electronic access control systems.
• Lead critical incident response and disaster planning process for GUM.

Information Technology:

• Troubleshoot technology and phone system issues; contact IT and phone system support as needed.

Special Projects:

• Collaborate with engineers, architects, and vendors and prepare specifications on needs regarding remodeling/renovation projects.

Other Functions:

• Attend and participate in Greensboro Urban Ministry staff meetings.
• Serve as lead staff representative of Property Committee meetings.
• Other duties as the CEO and administration are deemed necessary.
• Being on call after hours for emergencies, questions, and security issues that may arise 24 hours/7 days a week.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Equipment Used:

• Telephone, computer, copier, printer, maintenance equipment, various tools, agency vehicles and warehouse equipment.

Working Conditions:

• General office environment with exposure to computer screens.
• Warehouse environment includes hot/cold temperatures, dust, and truck fumes.

Education and Experience Requirements:

• A bachelor's degree preferred in area of expertise.
• 2-4 years of supervisory experience preferred.
• 5 years of facilities operations management experience preferred.

License and Knowledge Requirements:

• Valid driver's license.

Other Requirements:

• Knowledge of property, kitchen, and warehouse equipment.
• Knowledge of OSHA standards.
• Ability to utilize and create documents and spreadsheets using Microsoft Office.
• Speaking, standing, sitting, walking, driving, lifting, climbing, writing, keyboarding, organizing, problem solving, planning, interpreting data, and supervising others.

Key Competencies:

• Ability to build and sustain positive and collaborative professional relationships.
• Ability to communicate across all levels of the organization and work well in a team environment that support GUM’s mission, vision, and values.
• Excellent verbal and written communication skills.
• Excellent customer service skills with the ability to work well under pressure.
• Ability to prioritize, coordinate, and maintain multiple projects with quality and productivity.
• Strong skills in organization and attention to detail.
• Skills to perform some in-house repairs and maintenance.

Salary: Salary is commensurate with the position requirements.

Full-Time Employee Benefits: Health insurance, dental insurance, vision insurance, life insurance/AD&D, short-term and long-term disability, voluntary supplemental insurance, 401K retirement plan, and paid time off as well as 11 observed holidays.

Applications will be accepted until May 31, 2026. A cover letter and a list of references are required with the application submission. Review of candidates will begin immediately and continue until the position is filled. Questions should be emailed to hr@guministry.org.

Equal Opportunity Employer:  Greensboro Urban Ministry is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on the following protected classes: age (40 and over), race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, possession of sickle cell trait or hemoglobin C trait, military service, veteran status, or any other status protected by federal, state, or local laws.