Residential Director

The Residential Director is responsible for the administration, management, and growth of the residential program and serves as part of the HopeWorks management team. The Residential Director will have program management responsibilities including ensuring that the program is survivors-centered and trauma-informed in response to gender-based violence, serve as the local representative for the Howard County Coordinated Entry System of Homeless Services, and the evaluation of policy and procedure for the Residential Program.  The Residential Director provides vision and leadership to ensure quality service provision and coordination of services to residential clients.  HopeWorks’ staff, board, and volunteers are invested in and engaged in altering the systems and imbalances of power that maintain the status quo – including racism, poverty, and gendered violence.  The successful candidate will have an understanding of the root causes of sexual and intimate partner violence and a commitment to social justice.

Minimum Qualifications: 

• Bachelor’s degree in psychology, human services, social work or related field.  Master’s Degree preferred but not required

• Extensive knowledge of residential services, as well as gender-based violence

• Two years of supervisory or program management experience

• Excellent oral and written communication skills

• Passionate about the mission of HopeWorks

• Team-oriented and able to effectively motivate a team

• Ability to implement a strengths-based approach to providing trauma-informed services

• Ability to manage and supervise a staff of 18 – 20

• Demonstrated commitment to integrating an intersectional equity and social justice framework

• Current driver’s license and reliable transportation with up to date insurance

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software

Essential Duties and Responsibilities:


• Supervise residential staff and interns, including hiring and evaluating job performance

• Ensure twenty-four-hour staffing of residential program and provide on-site coverage, if necessary

• Train and support staff to provide case management, advocacy, resources, and referrals to clients

• Provide back-up supervision of safe house staff on an ongoing basis

• Provide individual supervision to all residential staff


• Develop policies and procedures to ensure quality services for clients and accountability for staff

• Provide ongoing assessment and evaluation of the residential program to ensure that client needs, agency standards and funding requirements are met

• Collaboration with administrative staff in grant writing and reporting

• Work collaboratively with the Deputy Director for Operations to ensure that residential utility, maintenance, and transportation bills are paid

• Working collaboratively with the Deputy Director for Operations, manage petty cash, staff reimbursements, and maintenance of financial records and receipts for the residential program

• Manage all residential staff, to include a Residential Manager and Residential Coordinators to ensure smooth service delivery and operation of the shelters

• Document and address client appeals and grievances in a timely manner

• Review client files to ensure that agency and funding standards are met

• Identify and develop community partnerships that strengthen residential services to clients

• Ensure that the physical appearance of all residential facilities meets agency standards

• Prioritize the use of best and evidence-based practices, including researching programming trends and current practices being used in other jurisdictions regarding survivor-centered service provision and best practices for residential operations

• Other duties as assigned


• Participate on the agency’s management team

• Organize and lead weekly residential meetings and at least annual team retreats

• Maintain a positive and collegial working relationship with outside agencies, including state-wide shelter directors

• Participate in the MNADV Shelter Directors’ meetings

• Meet with the Deputy Director for Services and/or Executive Director for regular supervision

• Assist with community presentations, as applicable

• Participate in the Howard County Coordinated Entry System of Homeless Services committees


An individual should demonstrate the following competencies to perform the essential functions of this position.

Problem   Solving - Identifies and resolves problems in a   timely manner as well as skillfully gathers and analyzes information.

Communication:   Oral and Written - Effectively transfers thoughts and   expresses ideas orally or in writing in individual or group situations. Speaks   comfortably with a diverse array of individuals and groups.

Approachability - Being accessible, consciously   breaking down perceived barriers, having appropriate body language, and using verbal communication for program participants and co-workers to feel comfortable giving and receiving feedback 

Judgment - Displays willingness to make   decisions; exhibits sound and accurate judgment; and makes timely decisions.

Delegation - Delegate work assignments, give authority   to work independently, set expectations, and monitor delegated activities 

Crisis Intervention - Responds appropriately to a client in crisis. Uses a variety of methods to offer short term, immediate help to individuals who have experienced an event that produces mental, physical, emotional or behavioral distress.

Crisis  Management - Makes sound and timely decisions under pressure. Recognizes what is most suitable in particular situation. Effectively   makes decisions in non-standard situations. Exhibits independence, decisiveness, and responsibility. Clearly and persuasively communicates decisions and orders to avert crises. 

Management Skills - Involve staff in planning, decision-making, facilitating and process improvement; be available to staff;   provide regular performance feedback; and develop subordinates’ skills and encourage growth 

Planning and Organization - Prioritizes and plans work   activities; uses time efficiently; and develops realistic action plans.

Leadership - Inspire and motivate others to perform well and accept feedback from others

Professionalism - Thinks carefully about the likely   effects on others of one's words, actions, appearance, and mode of behavior.   Selects the words or actions most likely to have the desired effect on the   individual or group in question.

 Mathematical skills - Add, subtract, multiply, and divide   in all units of measure, using whole numbers, common fractions, and   decimals. Compute rate, ratio, and   percent, and draw and interpret bar graphs.

Compassion - Show kindness, care, and a   willingness to help and support others, including program participants and   co-workers 

Diversity - Supports and promotes an environment   that appreciates and holds opportunities for all, regardless of race, religion,   nation of origin, culture, gender identity or expression, sexual orientation,  physical or mental ability, weight, health status, age or other diversity  factors. 

Commitment to Social Change and Social Justice - Willing and able to approach their work with an understanding and appreciation of social change and social justice issues. 

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully   perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with   disabilities to perform the essential functions. While performing the duties of this job,   the employee is frequently required to stand, sit, walk, communicate and   hear. The employee is occasionally   required to use hands to reach with hands and arms; climb or balance; and   stoop, kneel, crouch, or crawl. The   employee may frequently lift and/or move up to 30 pounds. Specific vision abilities required by this   job include close vision, distance vision and ability to adjust focus.

Applications submitted without a cover letter will not be reviewed. The review of applications will begin immediately and continue until the position is filled. Due to the high volume of applications we receive, we will only respond to applicants whose candidacy is being considered.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

HopeWorks is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, gender identity, marital status or sexual orientation, in accordance with federal and state law. 


Minimum Qualifications: 

  • Master’s Degree in Human Services, Social Work, Counseling or related field or BA in Human Services and four years’ experience working in a residential or victim service setting
  • Preferred candidate will have extensive knowledge of residential services as well as gender-based violence
  • Two years supervisory or program management experience
  • Excellent oral and written communication skills
  • Passionate about the mission and philosophy of HopeWorks
  • Team oriented and able to effectively motivate a team
  • Ability to implement a strengths-based approach to providing trauma-informed services
  • Demonstrated ability to manage and supervise a staff of 18-20
  • Demonstrated commitment to integrating an intersectional equity and social justice framework
  • Current driver’s license and reliable transportation with up-to-date insurance