Position Title: Residential Director
Supervisor: Deputy Director of Services
FLSA Status: Exempt/Full-time (40 hours/week)
The Residential Director is responsible for the administration, management, and growth of the residential program and serves as part of the HopeWorks management team. The Residential Director will have program management responsibilities including ensuring that the program is survivor-centered and trauma-informed in response to gender-based violence, serve as the local representative for the Howard County Coordinated Entry System of Homeless Services and policy and procedure evaluation and enhancement. The Residential Director provides vision and leadership to ensure quality service provision and coordination of services to residential clients. HopeWorks’ staff, board, and volunteers are invested and engaged in altering the systems and imbalances of power that maintain the status quo- including racism, poverty, and gendered violence. The successful candidate will have an understanding of the root causes of sexual and intimate partner violence.
Essential Duties and Responsibilities:
SUPERVISION AND SUPPORT:
PLANNING AND COORDINATION:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Dealing with Ambiguity - Can effectively cope with uncertainty, change, and be comfortable in situations that do not explicitly have written standards. Tolerate and be comfortable with risk and uncertainty.
Compassion - Show kindness, care, and a willingness to help and support others, including program participants and co-workers.
Approachability - Being accessible, consciously breaking down perceived barriers, having appropriate body language, and using verbal communication for program participants and co-workers to feel comfortable giving and receiving feedback.
Problem Solving - Identify and resolve problems in a timely manner as well as skillfully gather and analyze
Commitment to Social Change and Social Justice - Willing and able to approach their work with an understanding and appreciation of social change and social justice issues
Communication: Oral and Written - Speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills, and conduct productive meetings. Speak comfortably with a diverse array of individuals and groups. Read, analyze, and interpret technical procedures or governmental regulations. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, and the general public.
Delegation - Delegate work assignments, give authority to work independently, set expectations, and monitor
Leadership - Inspire and motivate others to perform well and accept feedback from others.
Management Skills - Involve staff in planning, decision-making, facilitating and process improvement; be available to staff; provide regular performance feedback; and develop subordinates’ skills and encourage growth.
Judgment -Display willingness to make decisions; exhibit sound and accurate judgment; and make timely decisions.
Planning and Organization - Prioritize and plan work activities; use time efficiently; and develop realistic action plans.
Mathematical Skills - Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent and draw and interpret bar graphs.
Safety and Security - Observe safety and security procedures and uses equipment and materials properly.
Crisis Management - Makes sound and timely decisions under pressure. Recognizes what is most suitable in a particular situation. Effectively makes decisions in non-standard situations. Exhibits independence, decisiveness, and responsibility. Clearly and persuasively communicates decisions and orders to avert crises.
Crisis Intervention - Responds appropriately to a program participant in crisis. Uses a variety of methods to offer short term, immediate help to individuals who have experienced an event that produces mental, physical, emotional, or behavioral distress.
Diversity - Supports and promotes an environment that appreciates and holds opportunities for all, regardless of race, religion, nation of origin, culture, gender identity or expression, sexual orientation, physical or mental ability, weight, health status, age or other diversity factors.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, communicate, and hear. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Applications submitted without a cover letter will not be reviewed. The review of applications will begin immediately and continue until the position is filled. Due to the high volume of applications we receive, we will only respond to applicants whose candidacy is being considered.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
HopeWorks is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, gender identity, marital status or sexual orientation, in accordance with federal and state law.