Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Nashville and Middle Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:

• Stability - TOA has been in Middle Tennessee since 1926 and has expanded to nearly 20 locations!
• Impact - TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
• Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards - TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit sharing match to go along with your contributions.

We are seeking a Phone Operator for our organization to ensure that we continue to provide all patients with high quality, efficient care. 

Job Summary:

The Operator responds to incoming calls promptly and directs callers to the appropriate destination, providing a smooth, clear, and professionally courteous communication practice.

• Answers multiple incoming telephone lines.
• Obtains necessary information and transfers calls to correct extensions.
• Provides information to callers as appropriate.
• Assists with the maintenance of directories and on-call lists.
• Maintains confidentiality, security, and integrity of patient and organizational data.
• Perform general clerical duties such as electronic faxing and labeling referrals

• High school diploma required
• Excellent customer service
• Professional phone etiquette
• Experience and knowledge with an emphasis on heavy call volume and the operation of switchboard-Shoretel/Mitel or like systems are required. 
• TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers