Operations Manager- Mach3 Machining

Reports To: Director of Operations

Location: Mach3 Machining, Cuyahoga Falls, OH

FLSA Status: Exempt/Management

Mach3 Machining is seeking an experienced Operations Manager to serve as the senior on-site leader for our Cuyahoga Falls facility. This role is responsible for driving safe, efficient, and accountable daily operations across production, quality, delivery, workforce management, maintenance, and cost performance. The Operations Manager will lead through supervisors and cross-functional partners while maintaining strong shop-floor presence, clear communication, and ownership of site-level business results.

WHY THIS ROLE MATTERS:

· Provide dedicated leadership for a site with unique equipment, processes, workforce needs, and customer requirements.

· Serve as the on-site decision-maker for daily operational priorities, issue resolution, and team accountability.

· Build speed, consistency, morale, and ownership through visible leadership and disciplined execution.

CORE RESPONSIBILITIES

1. Production & Delivery Performance

· Own daily, weekly, and monthly production performance, ensuring customer orders are completed safely, on time, and to quality expectations.

· Forecast capacity needs at least one month ahead, identify bottlenecks, and develop plans to protect customer commitments.

· Manage production supervisors, lead dispatching decisions, and resolve constraints in real time.

· Implement and maintain visual management systems (production boards, flow indicators, WIP controls, morning production walks).

· Drive OEE improvement for critical production assets.

· Coordinate weekly ship planning and reporting with the Inventory Operations Manager to meet targeted shipment goals.

· Review monthly fallouts, analyze trends, and lead corrective action planning.

2. Supply Chain Execution & Material Coordination

· Partner with the IOM to ensure material availability aligns with the production schedule; escalate shortages or lead time risks as early as possible.

· Provide demand signals and material forecasts to IOM for purchasing planning — communicate schedule changes, priority shifts, and new order requirements promptly.

· Identify site-specific supply chain risks, including recurring shortages, vendor issues, and supplier quality concerns; escalate strategic issues as needed.

· Coordinate with Engineering & Estimating on material requirements for quoted jobs; ensure BOM accuracy and material procurement lead times are reflected in scheduling.

3. Quality & Continuous Improvement

· Champion quality culture on the shop floor; hold supervisors and operators accountable for in-process inspection and product yield.

· Coordinate with Engineering & Quality on NCRs, corrective actions, and customer complaints; ensure timely root cause analysis and corrective action closure.

· Lead or support lean/continuous improvement projects at the site level.

· Oversee Engineering and Estimating activities to ensure quoted jobs are accurately estimated, engineered for manufacturability, and effectively launched through project kickoff meetings.

· Coordinate inbound receiving quality checks with Quality, Shipping, and Receiving; ensure non-conforming material is promptly identified, segregated, and addressed.

4. Safety & Compliance

In coordination with the Corporate Compliance Specialist:

· Lead site-level safety through daily hazard awareness, incident response, near-miss reporting, and PPE compliance.

· Conduct all required safety inspections, lead incident reviews, and implement corrective actions for any recordable events.

· Ensure all applicable OSHA and regulatory requirements for the site are maintained.

5. Workforce & Labor Management

· Manage site headcount, scheduling, overtime approval, labor efficiency, and daily attendance expectations.

· Conduct regular performance conversations with direct reports; develop front-line supervisors.

· Foster a positive, productive, accountable shop-floor culture rooted in communication, follow-through, and performance expectations.

6. Customer Communication & Support

· Serve as a primary site-level contact for customers, ensuring timely communication, responsiveness, and issue resolution.

· Manage customer complaints, delivery issues, and quality concerns at the site level; escalate unresolved or strategic matters as appropriate.

· Lead customer visit preparation and site tours; present operational capabilities and address customer questions. 

· Build and maintain strong relationships with key customers; proactively identify opportunities to improve customer satisfaction and retention. 

· Coordinate with Engineering & Quality on customer requirements, specifications, and corrective actions.

7. Maintenance & Facilities

· Own the preventive maintenance program for all production equipment at the site.

· Manage, oversee, and direct maintenance personnel; prioritize corrective maintenance to minimize unplanned downtime.

· Manage facility expenses within approved budget; escalate capital needs to Director of Operations.

8. Financial Accountability

· Co-own site P&L performance, with direct ownership of operational cost drivers including labor efficiency, scrap, overtime, supplies, and consumables.

· Participate in budget development; provide variance explanations and corrective actions in monthly reviews.

· Identify cost reduction opportunities without compromising quality or delivery commitments.

·  7+ years of manufacturing experience, including at least 3 years in a supervisory or management role.

· Hands-on job-shop, fabrication, or precision machining background strongly preferred.

· Experience with CNC machining operations; familiarity with job costing, quoting, and engineered-to-order production environments.

· Demonstrated ability to manage a shop floor through supervisors — not just hands-on production.

· Working knowledge of supply chain execution — able to read a production schedule, identify material shortages, and communicate with purchasing effectively.

· Comfortable with quality systems, basic data analysis, and financial reporting.

· Strong communication, problem-solving, and leadership skills with the ability to support and troubleshoot technical issues in a manufacturing environment.

· Ability to lead cross-functional teams, manage competing priorities, and drive accountability through supervisors and support functions.

Mach3 Machining is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and to considering qualified applicants for employment without regard to legally protected status. We require all applicants to complete a background and drug test prior to employment.