Position Summary

The Chief Performance and Compliance Officer (CPCO) is a senior executive responsible for enterprise performance, quality, compliance, and workforce systems at Frontera Healthcare Network. This role ensures that the organization consistently meets HRSA, NCQA, CMS, and other regulatory requirements while building sustainable systems that support high performance, leadership development, workforce stability, and continuous improvement. The CPCO provides strategic leadership over quality, compliance and risk, human resources, workforce pipeline development, career progression, and organizational performance measurement, ensuring Frontera operates with integrity, accountability, and long-term sustainability—particularly within rural and underserved communities. This role is intentionally separate from operations to maintain strong performance oversight, risk management, and people system integrity. Abide by Frontera’s Mission, Vision and Values daily.

Core Areas of Responsibility

1. Organizational Performance & Quality Oversight

· Lead the organization’s enterprise performance framework, aligning quality, safety, and operational performance metrics with strategic priorities.

· Oversee the quality department, ensuring accurate data collection, reporting, benchmarking, and performance improvement.

· Ensure quality strategies support clinical excellence, operational efficiency, and readiness for value-based care.

· Develop and maintain performance dashboards used by the CEO and Executive Leadership Team.

· Establish clear performance expectations and accountability structures across departments.

· Familiar with PCMH standards and work as part of the medical team to provide patient-centered care.

· Perform other duties as assigned to support the overall success of the organization.

2. Compliance, Risk Management & Regulatory Readiness

· Maintain continuous, proactive oversight of organizational compliance, including:
 HRSA Health Center Program requirements

NCQA recognition standards

CMS and other applicable federal and state regulations

· Lead enterprise risk management systems, identifying, monitoring, and mitigating compliance and operational risk.

· Ensure sustained audit readiness, not episodic or reactive preparation.

· Oversee internal investigations, corrective action plans, and compliance improvement initiatives as needed.

· Advise the CEO on regulatory risk, compliance posture, and mitigation strategies.

3. Human Resources & People Systems

· Provide executive leadership for all human resources functions, including:
 Recruiting and hiring strategy

Employee relations and HR operations

Policy development and HR compliance

Performance management systems

Compensation and classification collaboration (in coordination with the CFO

· Ensure people systems promote accountability, retention, engagement, and leadership readiness.

· Lead the use of HR analytics to inform decision-making, including turnover trends, vacancy risks, hiring timelines, and workforce stability.

4. Career Mapping, Laddering & Leadership Development

· Design and oversee career mapping and laddering frameworks across departments and roles.

· Ensure employees have clear, achievable career pathways aligned with organizational needs and performance expectations.

· Lead the development and implementation of leadership development systems, including:
 Emerging leader identification

Leadership readiness and succession planning

Ongoing leadership skill development

· Partner with executive leaders to support career development planning for leadership, management, and key roles.

· Ensure career and leadership development efforts support retention, succession planning, and long-term organizational stability.

5. Workforce Pipeline & Rural Health Strategy

· Lead workforce pipeline strategy with a focus on rural health sustainability.

· Oversee partnerships with academic institutions, training programs, and community stakeholders.

· Strengthen recruitment and retention through strategic pipeline development and career progression opportunities.

· Ensure rural workforce initiatives align with : Organizational performance goals, compliance requirements, Long-term staffing and 

leadership needs.

6. Executive Leadership & Cross-Functional Partnership

· Serve as a member of the Executive Leadership Team, bringing a people, performance, and compliance lens to strategy and decision-making.

· Model accountability, integrity, and executive leadership aligned with Frontera’s mission, vision, and values.

· Support the CEO through clear, timely, and accurate performance, workforce, and compliance reporting.

· Partner closely with:

o COO on operational performance integrity and sustainability

o CFO on financially responsible people systems and compliance alignment

o CSO on strategy execution and organizational readiness 

Required Qualifications

· Bachelor’s degree required; Master’s degree strongly preferred (Healthcare Administration, Public Health, Human Resources, Nursing, Business, or related field)

· 7–10 years of progressive leadership experience in healthcare, preferably in community health, rural health, or value-based care environments.

· Proven ability to lead complex systems and influence executive-level outcomes.

· Demonstrated expertise in:

o Healthcare quality and compliance systems

o HR leadership and workforce strategy

o Career development and leadership pipeline design

o Performance improvement and analytics

Key Competencies

· Executive judgment and strategic decision-making

· Systems thinking and performance accountability

· Regulatory and compliance expertise

· Workforce and leadership development

· Data-informed leadership

· Change management and continuous improvement

· High integrity, discretion, and accountability

Organizational Impact

· Maintains continuous compliance and risk awareness

· Builds a strong, resilient rural workforce

· Develops internal leadership and career pathways

· Achieves consistent, measurable organizational performance

· Sustains excellence in a complex regulatory environment

Working Conditions and Physical Requirements

· Ability to lift/move up to 50 pounds.

· Frequent standing, walking, and patient handling.

· Exposure to clinical environments, including infectious diseases and biohazards.

· Occasional travel and irregular hours may be required.