The Domestic Violence Outreach Counselor plays a key role in supporting the expansion and delivery of counseling services to community members who are survivors of domestic violence with a special emphasis on serving immigrants. The Counselor collaboratively develops and implements outreach strategies to increase the use of domestic violence services by immigrant communities who face unique barriers to accessing community-based services. This position provides counseling and case management services to residential and community-based clients of the Domestic Violence Program of YWCA Evanston/North Shore with a deep commitment to creating a warm, welcoming, and trauma-informed space for all.
Counseling and Case Management (65%)
- Provides trauma-informed individual and group counseling, case management services and referrals to survivors in the residential and community-based programs.
- Acts as a partner and advocate in navigating systems with clients.
- Establishes relationships with clients drawing on motivational interviewing, and client centered approach.
- Provides conflict resolution when needed and parenting feedback as required.
- Teaches clients about the impact of trauma and demonstrates techniques that help clients learn strategies that promote relaxation, calmness, and self-soothing.
- Plans, coordinates, and facilitates support groups as needed.
- Administers an evaluation process to clients.
- Works as integral and collaborative member of the Domestic Violence Program team and contributes to the case review process to ensure coordinated client support.
- Collaborates with program director and other program staff to help build organizational capacity to serve immigrant survivors in a culturally relevant, equitable manner.
Community Outreach & Education (18%)
- Collaborates with program director, and other program staff, to build program capacity to serve immigrant survivors which includes but is not limited to developing and implementing targeted outreach strategies, creating program materials and training curricula, and generally increasing immigrant communities’ engagement in our services.
- Collaborates with the domestic violence project team focused on expanding services to the immigrant community on the North Shore to develop and implement outreach plans, including trainings, tabling, and a community-based peer education program cultivating key community partnerships leading to increased usage of our community-based services.
- Establishes and maintains working relationships with area service providers and community leaders.
- Participates as a trainer in delivering domestic violence training including but not limited to the state required 40-hour domestic violence training program and other community-based training on domestic violence.
Record Keeping and Documentation (10%)
- Completes and submits in timely fashion all necessary reporting documentation, including written narratives on all interactions with clients.
- Oversees completion of intake and ongoing paperwork for assigned clients.
- Submits monthly activity reports in timely fashion.
- Reports on goals and objectives identified in government grants and foundations as appropriate.
Crisis Line & Shelter Support (2%)
- As available, intermittently provides emergency back up to ensure adequate coverage of the 24-hour crisis line and residential shelter which includes but is not limited to answering and responding to calls in accordance with protocol; screening callers for shelter eligibility, referring callers to community resources, conducting safety planning and lethality assessment, providing emotional support, initial intake, providing basic information about domestic violence, legal rights and options; staffing shelter office on an emergency basis in accordance with protocol to ensure a safe, healthy, and trauma-informed environment.
Additional Duties (5%)
- Provides and attends staff trainings and participates in agency committees.
- Pursues professional development
- Understands and adheres to all of YWCA Evanston/North Shore procedures and policies as well as YWCA Employee Handbook.
- Performs other duties as assigned by management.
Master’s Degree in counseling, social work or psychology required
Experience and/or Training
- Experience working with domestic violence victims required
- Counseling and case management experience required
- Experience working with marginalized populations and immigrants needed
- Fluent Spanish is required (spoken and written)
- Experience working in a residential setting with trauma survivors preferred
- Experience providing community outreach and training a plus
- Successful completion of Illinois 40-Hour Domestic Violence Training within 60 days of start required, completed training preferred
- Successful completion of ICDVP exam within 12 months of start required, completed ICDVP exam preferred
- Valid driver’s license, reliable personal auto for business purposes and auto insurance are needed and essential
- LCSW preferred
- Proficiency in Microsoft Office Suite
- Familiarity with virtual services technology and case management software
Mission Commitment – Demonstrates a commitment to eliminating racism and empowering women
- Knowledge of Trauma – Identify/describe key signs, symptoms, impact and manifestations of trauma in adults and children and how trauma impacts child development and the child/parent bond and attachment process.
- Knowledge of Immigrant Experiences – Demonstrates an understanding of the unique challenges immigrants face in responding to trauma, how the systems they pass through cause trauma, and how these realities create barriers to accessing critical support services.
- Relationship Building – Can proactively cultivate positive, productive relationships with diverse individuals
- Trauma-Informed Practice – Develops collaborative relationships with clients which include demonstrating care, respect, cultural competence, developmental sensitivity, employing strengths based approach, maximizing safety for all and opportunities for client choice and control.
- Trauma-Informed Communication – Strong interpersonal, oral, and written communication skills with the ability to utilize trauma-informed communication which is reflective, engaging, honest, trustworthy, and culturally competent.
- Collaboration – Knows their own strengths and weaknesses and can effectively leverage these in working well with others
- Adaptability – Comfortably adjusts to unexpected changes in plans or situations
- Training – Comfortably develops and delivers culturally relevant trainings to diverse audiences
Attitude and Belief Competencies
- Embodies Trauma-Informed Values and Attitudes – Believes that providing trauma-informed care is an appropriate role for anyone involved in providing services to survivors of domestic violence.
- Systems of Oppression and Trauma – Understands how systems create conditions that cause trauma to individuals and collective groups of individuals and believes this is important to informing counseling strategies.