The Domestic Violence Case Manager plays a key role in developing and implementing the delivery of specialized case management services to community members who are survivors of domestic violence with a focus on serving immigrants. This position develops and implements strategies to advocate for underserved populations, particularly immigrant survivors, and assists and accompanies them in navigating systems. This position provides case management services to residential and community-based clients of the Domestic Violence Program of YWCA Evanston/North Shore with a deep commitment to creating a warm, welcoming, and trauma-informed space for all.
Case Management Services (65%)
- Provides case management services and support to survivors of domestic violence, particularly immigrant survivors.
- Facilitates informational groups for immigrant survivors of domestic violence.
- Accompanies survivors of domestic violence to appointments and assists them in navigating systems.
- Assists survivors in completing applications and documentation for entry into different programs.
- Refers clients to local service providers as needed.
- Provides follow-up services to survivors of domestic violence on a monthly basis.
- Advocates with other service providers on behalf of clients in the program.
- Administers an evaluation process to the clients.
- Works as integral member of Domestic Violence team.
Community Outreach & Education (20%)
- Collaborates with program director to help build the capacity to serve immigrant survivors which could include developing and implementing targeted outreach strategies, creating program materials and curricula, and generally increasing immigrant communities’ engagement in our services.
- Collaborates with the domestic violence project team focused on expanding services to the immigrant community on the North Shore in order to develop and implement outreach and education plans, including regularly providing trainings and tabling on relevant topics.
- Establishes and maintains working relationships with area service providers and community leaders.
- Participates as a trainer in delivering domestic violence training including but not limited to the state required 40-hour domestic violence training program and other community-based training on domestic violence.
Record Keeping and Documentation (10%)
- Completes and submits in timely fashion all necessary reporting documentation, including written narratives on all interactions with clients.
- Oversees completion of intake and ongoing paperwork for assigned clients.
- Submits monthly activity reports in timely fashion.
- Reports on goals and objectives identified in government grants and foundations as appropriate.
Additional Duties (5%)
- Provides and attends staff trainings and participates in agency committees.
- Pursues professional development
- Understands and adheres to all of YWCA Evanston/North Shore procedures and policies as well as YWCA Employee Handbook.
- Performs other duties as assigned by management.
- High School Degree or equivalent required
- Bachelors of Arts in Counseling, Social Work, or other related fields preferred
Experience and/or Training
- Must have experience delivering case management services to survivors of trauma
- Proficiency in Spanish required fluent spoken and written Spanish preferred
- At least 2 years’ experience working with domestic violence survivors favored
- Experience working with immigrants and other marginalized populations
- Knowledge of resources beneficial to immigrants regardless of status
- Successful completion of Illinois 40-Hour Domestic Violence Training within 60 days of start required
- Successful completion of ICDVP exam within 12 months of start required
- Valid driver’s license, reliable personal vehicle for business use and auto insurance needed and essential
- Completed 40-Hour Illinois domestic Violence Training preferred
- ICDVP Certification preferred
- Proficiency in Microsoft Office Suite
- Familiarity with virtual services technology and case management software a plus
- Mission Commitment, demonstrates a commitment to eliminating racism and empowering women
- Knowledge of Trauma – Identify/describe key signs, symptoms, impact and manifestations of trauma in adults and children.
- Knowledge of Immigrant Experiences – Demonstrates an understanding of the unique challenges immigrants face in responding to trauma, how the systems they pass through cause trauma, and how these realities create barriers to accessing critical support services.
- Relationship Building – Can proactively cultivate positive, productive relationships with diverse individuals
- Trauma-Informed Practice – Develops collaborative relationships with clients which include demonstrating care, respect, cultural competence, developmental sensitivity, employing strengths based approaches, maximizing safety for all and opportunities for client choice and control.
- Trauma-Informed Communication – Strong interpersonal, oral, and written communication skills with the ability to utilize trauma-informed communication which is reflective, engaging, honest, trustworthy, and culturally competent.
- Collaboration – Knows their own strengths and weaknesses and can effectively leverage these in working well with others
- Adaptability – Comfortably adjusts to unexpected changes in plans or situations.
- Concrete Organization – The ability to understand the immediate, concrete needs of a situation and to establish an effective action plan for meeting those needs.
- Resourcefulness – Consistently and creatively thinks outside of the box to solve problems and persists in finding resources without requiring external direction
Attitude and Belief Competencies
- Embodies Trauma-Informed Values and Attitudes – Believes that providing trauma-informed care is an appropriate role for anyone involved in providing services to survivors of domestic violence.
- Intermittent nights and/or weekends required for events or meetings
- Intermittent local and intermittent statewide travel required
- Tolerance of prolonged and continuous stationary periods at a desk/computer
- May occasionally reach and push, pull, lift and/or move up to 10 pounds with accommodation
- Must be able to move about the facility
- Must be able to travel to and move about offsite locations
- Must be able to operate controls for computers and other equipment
- Employee may be required to share office
- Employee may be required to work in a cubicle in an open office arrangement
- Employee may be required to work from home
- Employee will frequently have meetings, trainings, or work in other buildings