Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for our newest General Manager.

ABOUT WINDSOR HOSPITALITY: Windsor Hospitality is a privately held hotel owner-operator managing a portfolio of nine premium-branded properties across the United States. which include Marriott and Hilton brands. Our properties span markets including California, Nevada, North Carolina, and Georgia. We are a company that invests in our people, our properties, and the communities we serve — with a commitment to operational excellence and long-term ownership discipline.

At Windsor Hospitality, our General Managers are key leaders in shaping both the guest experience and the business outcomes of their properties. We offer competitive compensation, a collaborative ownership environment, and a direct line of communication with senior leadership.

What we offer: Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

• Competitive pay 
• Medical, Dental, Vision, Life and Disability Insurance: If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans: Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.
• Career Growth Opportunities: We promote from within and invest in your long-term success.
• Paid Time Off (PTO): Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave: Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts: Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.
• Enjoy complimentary On-Shift Meals (participating hotels): Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program: Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

About this Location:  

Positioned in the heart of the San Gabriel Valley, the Embassy Suites Arcadia offers a blend of suburban comfort and convenient access to some of Southern California’s most iconic attractions and business hubs. The hotel serves a diverse mix of business travelers, group and meeting business, leisure guests, and family travel, making it a dynamic and fast-paced hospitality environment. With 191 guest suites and over 10,000 square feet of flexible meeting and event space, the property plays a key role within the portfolio by supporting corporate meetings, social events, and group travel demand. Its proximity to the Los Angeles County Arboretum & Botanic Garden and Santa Anita Park further enhances its appeal as both a business and leisure destination.

Why do we need you? Windsor Hospitality is seeking an accomplished, results-driven General Manager to lead the Embassy Suites Arcadia, Hotel, a full-service Hilton branded property. This is a high-visibility leadership role responsible for the complete operation of the hotel — from financial performance and revenue growth to team development and brand standards excellence.
Reporting directly to the Senior Vice President of Operations, the General Manager serves as the on-property leader for all departments, setting the tone for service culture, operational execution, and financial accountability. The ideal candidate is a strategic operator with a proven track record in full-service hotel management, strong P&L acumen, and the ability to develop and inspire high-performing teams. 

What you will do: 

Financial Performance & Strategic Planning

• Direct and oversee all aspects of hotel operations in alignment with Windsor Hospitality's strategic objectives and brand standards.
• Develop, present, and manage the annual hotel budget; prepare short- and long-term financial and operational plans to maximize profitability.
• Drive revenue growth through proactive management of ADR, occupancy, RevPAR, and total revenue across all departments.
• Monitor and manage P&L performance, implementing corrective action to achieve or exceed financial targets.
• Conduct ongoing analysis of market conditions, competitive set, and demand trends to inform pricing and sales strategies.

Operations & Brand Standards

• Oversee day-to-day hotel operations across all departments, ensuring seamless guest experiences that meet or exceed Embassy Suites brand standards.
• Establish and enforce quality standards through regular property inspections, department audits, and guest satisfaction data review.
• Ensure prompt and effective resolution of guest concerns, championing a culture of service recovery and continuous improvement.
• Partner with corporate support teams (revenue management, digital marketing, HR, finance) to optimize performance across all disciplines.
• Maintain full compliance with all brand, franchise, ownership, and regulatory requirements.

Sales, Revenue & Marketing

• Lead and support the implementation of local and national sales and marketing programs to drive occupancy and revenue.
• Actively engage in key account management, community relationships, and local business development to strengthen the hotel's market position.
• Collaborate with the SVP of Operations and corporate teams on revenue strategy, channel management, and digital performance.

Team Leadership & Human Resources

• Recruit, develop, and retain a high-performing leadership team; conduct regular performance evaluations and implement succession planning.
• Foster a positive, inclusive workplace culture that drives employee engagement, productivity, and retention.
• Maintain a proactive HR function ensuring compliance with labor laws, wage and benefit administration, and company policy.
• Champion ongoing training, development, and coaching programs to build team capability at all levels.
• Manage the full employee lifecycle including onboarding, performance management, and separation processes.

Capital, Facilities & Vendor Management

• Oversee property maintenance, capital expenditure projects, and asset preservation in coordination with ownership and VP of Operations.
• Manage vendor and contractor relationships to ensure quality service delivery, competitive pricing, and contract compliance.
• Lead or support capital improvement projects, ensuring on-time, on-budget completion with minimal operational disruption.

Skills and abilities you bring:
Required

• Minimum 8 years of progressive hotel leadership experience, with at least 3–5 years as a General Manager of a full-service hotel.
• Demonstrated track record of financial results including P&L management, budgeting, and revenue optimization.
• Proven ability to lead, develop, and retain large, multi-department hotel teams.
• Strong proficiency in revenue management principles, distribution channels, and demand-based pricing strategies.
• Excellent interpersonal, communication, and stakeholder management skills; ability to effectively interface with ownership, brand representatives, and SVP of Operations.
• Solid understanding of hotel sales, digital marketing, and reputation management practices.

Preferred

• Prior experience with Hilton brands, specifically Embassy Suites Hotels. 
• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Experience reporting to a multi-property regional operations structure.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.