The Clinic RN/Office Coordinator is responsible for coordinating the daily clinical support functions of the outpatient clinic back office to ensure smooth workflow, timely prior authorizations, provider support, and efficient patient care delivery. This role works closely with providers, nursing staff, medical assistants, and front office personnel to maintain operational efficiency and continuity of care.

The RN serves as the central point of coordination for prior authorizations, referrals, durable medical equipment (DME), clinical supplies, and provider workflow support. This position helps ensure providers have the necessary resources, equipment, and support needed for safe, efficient, and high-quality patient care.

Essential Duties and Responsibilities:

Back Office Coordination

Coordinates daily back-office operations to support efficient clinic workflow and patient throughput 

Assists with patient rooming flow, provider schedules, and clinical support processes 

Works collaboratively with front office and clinical staff to reduce delays and improve patient access 

Identifies workflow barriers and helps implement process improvements 

Supports consistent clinic operations across all provider schedules

Prior Authorizations and Referrals

Coordinates prior authorizations for medications, imaging, procedures, specialty referrals, and treatments 

Ensures authorization is completed accurately and timely to prevent delays in care 

Communicates with providers, insurance companies and referral departments regarding authorization requirements 

Assists with denial management and appeals as needed 

Tracks pending authorizations and follows up to ensure completion

Provider Support and DME Coordination

Works directly with providers to ensure exam rooms, clinical supplies, and DME needs are met 

Coordinates ordering and availability of DME, specialty supplies, and clinical equipment needed for patient care 

Assists with vendor communication and supply tracking as appropriate 

Helps maintain provider efficiency by ensuring resources are available and operational needs are addressed 

Supports provider workflow needs related to procedures, follow-up care, and treatment planning

Clinical Documentation and EHR Support

Supports accurate clinical documentation and workflow management within the EHR 

Assists with order coordination, referral tracking, and follow-up communication 

Ensures proper documentation for payer compliance and quality reporting 

Helps troubleshoot workflow issues related to EHR processes and provider needs

Quality and Compliance

Maintains compliance with clinic policies, payer requirements, and regulatory standards 

Participates in workflow improvement initiatives and quality monitoring 

Assists with tracking operational metrics such as authorization turnaround times and referral completion 

Supports patient satisfaction through timely coordination of services and reduced delays in care

Other Duties

Performs other duties as assigned

Education

Graduate of an accredited School of Nursing

Associate Degree in Nursing required, Bachelor of Science in Nursing (BSN) preferred

Licensure

Current unrestricted RN license in the State of Missouri

Experience

Minimum of 2-3 years of nursing experience required

Outpatient clinic, ambulatory care, or physician practice experience preferred 

Experience with prior authorizations, referrals, and payer processes strongly preferred 

Experience with DME coordination preferred 

Experience with EPIC EHR preferred

Certifications

BLS required