The purpose of Account Manager is to oversee the operation of customer account(s), manage daily dock activities and workflow ensuring safety, quality and production goals are met in an efficient and effective manner and to serve as a trusted leader with the ability to encourage, motivate, and promote the well-being of office and dock associates.

Essential Duties and Responsibilities: Other duties and responsibilities may be assigned.

1. Comply with all safety standards and requirements to assure a safe and hazard-free workplace.
2. Directly supervise, coach and mentor supervisors and team leads
3. Supervise all activities of dockworkers and communicate operation progress to the Operations Manager.
4. Maintain dock facilities in an organized manner
5. Ensure adherence to all company policies and procedures and safety standards
6. Utilize independent judgment and effectively recommend personnel actions in accordance with company policy and procedures.
7. Effectively communicate and execute company safety program and practices to dock personnel and enforce safety policies.
8. Develop, retain, and lead team members to ensure efficient operations in support of company’s mission and goals.
9. Monitor, evaluate, and provide recommendations to SECO Management team to maintain efficient dock processes to improve dock operations performance.
10. Conduct pre-shift meetings and provide education to employees, as necessary.
11. Develop cost-saving methods for increased terminal productivity.
12. Contribute to short- and long-term organizational planning and strategy
13. Project and schedule dock employees based on forecasted business levels.
14. Coach and instruct employees to increase individual and team performance.
15. Recognize, reward, and reinforce good performance
16. Promote team building efforts to increase team morale
17. Promote an open-door environment for employees to voice their concerns
18. Oversee the training and development program of all dock employees
19. Provide frequent, constructive feedback to continually improve performance.
20. Assist in the hiring and performance evaluations of dock employees
21. Ensure labor hours are well balanced amongst team members while achieving fatigue factor metrics
22. Flexibility with schedule to get customer freight processed in a timely manner
23. Oversee supervisors to insure opening and closing procedures are being follow according to policies and procedures
24. Coordinate all activities of dock workers, including processing floor, mix and pallet freight

Required Skills/Qualifications

1. Good problem-solver with sharp analytical thinking
2. Ability to maintain a calm, composed presence in an often fast-paced environment where multiple tasks, events and stimulus may occur simultaneously
3. Ability to define problems, collect data, establish facts, and draw valid conclusions.
4. Ability to read, review and troubleshoot computer reports
5. Ability to utilize SYMS (Seco Yard Management System)
6. Ability to grow talent through coaching methods focused on execution
7. Strong leadership skills
8. Strong written and verbal communication skills
9. Strong interpersonal skills
10. Effective organizational and planning skills
11. Ability to prioritize task and manage time efficiently and effectively
12. Ability to delegate tasks
13. Ability to multi-task
14. Attention to detail
15. Result-oriented.
16. Solution-focus mindset with the ability to act with urgency resolving team member, customers, and business challenges.
17. Ability to work with team members at every level
18. Ability to coach, motivate and correct behavior when needed
19. Great team player
20. Ability to build relationships with staff
21. Must be flexible with hours including nights, weekends, and holidays.
22. Ability to speak, read, and write English proficiently.

Education

High school Diploma or GED

Bachelor’s degree preferred.

Experience

Minimum of 2-3 years of dock personnel supervision

Experience in cross docking or shipping and receiving environment

Familiar with OSHA laws and safety policies and procedures related to dock operations

Knowledge, Skills, and Abilities

Knowledge of proper freight handling/loading techniques.

Superb people skills in mentoring, coaching/counseling, motivation, performance management, and employee relations.

Exceptional analytical, root-cause-analysis, and decision-making abilities

Effective written and verbal communication abilities including presentation skills with recommendations and data

Ability to drive continuous improvement, provide accurate reporting, and utilize data

AS400 knowledge

Preferred Qualifications

Familiarity with AS 400 and/or PC applications.

Project Management

Working Conditions

Ability to lift 75 lbs.

Ability to stand for long periods of time

Ability to work in fast paced environment

Ability to work under various weather conditions

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.