OVERVIEW:

Under the direct supervision of the HR Director. Serves as the first point of contact for visitors and callers. This role provides front desk support, handles a variety of administrative tasks, and ensures smooth day-to-day office operations.

ESSENTIAL FUNCTIONS:

? Support general administrative needs and department operations

? Greet and assist walk-in clients; multitask efficiently between clients, phone calls, and staff needs

? Answer, screen, and route telephone calls; take and deliver accurate messages

? Provide general information about agency programs, services, and procedures

? Deliver excellent customer service to clients, staff, and visitors

? Perform routine office duties including filing, photocopying, faxing, stapling, and data entry

? Draft handwritten memos and maintain organized records

? Utilize Microsoft Word, Excel, and other software for documentation and data entry

? Maintain confidentiality of all client and agency information

? Check in packages and distribute them appropriately

? Manage appointment check-ins for all programs; escort clients to restrooms as needed

? Provide referrals or external information when clients require additional support

? Answer employee questions and communicate updates (e.g., deliveries, internal notices)

? Miscellaneous: May assist with other duties as assigned by the HR Director

REQUIRED QUALIFICATIONS:

? Bilingual (English/Spanish) required

? High School diploma or equivalent

? Proficient in Microsoft Office (Word, Excel) and general computer use

? Accurate 10-key typing skills and familiarity with office equipment

? Understanding of modern office etiquette and procedures

? Strong communication skills—both verbal and written

? Professional, respectful, and discreet in maintaining confidentiality

? Physically able to walk, stand, bend, and occasionally lift to 40 lbs.

? Able to sit for extended periods (up to 80% of the time)

? Must pass a background check and drug screening

PREFERRED QUALIFICATIONS

? Coursework or training in office administration or computer applications

? Familiarity with local community resources

? Valid California driver’s license, reliable transportation, and current insurance