A both internal and external facing position responsible for leading cross-functional teams on key corporate initiatives including, but not limited to, building carrier insurance products into a proprietary Administration system and managing product requirements. Acts as the liaison between insurance carriers and operational teams for carrier-related builds, changes, reporting updates, and system needs.

Responsibilities:

• Coordinate insurance product conversions end-to-end, including system configuration, customer communications, data mapping/validation, timeline management, file processing, and issue resolution.
• Support block takeovers and related implementation work as assigned.
• Serve as the primary point of coordination between insurance carriers operations teams for product builds/changes, reporting updates, and system needs.
• Provide coverage support for Product Analyst responsibilities as needed to ensure continuity of product deliverables.
• Oversee production, quality checks, and distribution of claims reporting and other required ad hoc reporting.
• Partner with business stakeholders to define scope, deliverables, and tasks for assigned product and system change initiatives; integrate workstreams into an integrated project plan.
• Maintain project documentation and artifacts in accordance with established standards.
• Drive execution with cross-functional teams; track milestones and follow up with stakeholders on due dates, risks, and dependencies.
• Identify process gaps and recommend improvements as issues arise, partnering with stakeholders to implement solutions.
• Manage monthly and quarterly census file deliverables, including validation and delivery to carrier partners.
• Coordinate monthly reinsurance file deliverables and other recurring file-based outputs.
• Prepare and distribute quarterly report communications using claims and other available inputs.
• Maintain and update carrier procedure manuals in coordination with internal stakeholders.
• Other duties as assigned by the management team.

• Decision Making
• Planning and Organization
• Analytical Skills
• Interpersonal Communications
• Customer Focus
• Strong Business Acumen
• BS/BA preferred or equivalent work experience
• Demonstrated experience of leading departmental/inter-departmental projects
• Working knowledge of Microsoft Office or equivalent business systems