SUMMARY/OBJECTIVE

• The Patient Service Specialist-Call Center team member must possess excellent customer service skills as (s)he will work directly with our patients.
• The PSS must demonstrate mastery in all PSS duties to schedule, reschedule, and/or cancel for multiple providers within multiple specialties or pediatric department.
• The PSS works in a fast-paced, high-volume Call Center environment where the PSS receives incoming calls and makes outgoing calls to schedule or reschedule appointments.
• In addition, the PSS schedules appointments based upon physician referrals and schedules hospital follow-up appointments based upon discharge or Emergency Room instructions.
• PSS will also schedule, reschedule, and cancel appointments via Patient Portal requests on the patient’s behalf.
• The PSS must possess strong interpersonal skills to communicate effectively to include a clear speaking voice. Greets callers and provides general directions to and within our facilities.
• Must be able to interact in an affirmative demeanor to patients, visitors and co-workers alike; expected to display a positive and professional image at all times to elicit a favorable lasting impression.

Required Education and Experience: All related education and experience must be within the last five (5) years. High School graduate or GED equivalent.

Preferred Education and Experience: Prefer understanding of medical, insurance, and legal terminology. Prefer 1+ years' customer service experience in related field. Prefer 1+ years’ experience in medical appointment scheduling. Prefer 1+ years’ experience in insurance verification. Prefer 1+ years’ experience in billing/payment processing.

Additional Eligibility qualifications: Must meet department standards for general abilities and typing tests; must have accurate keyboard skills. Must have knowledge of Windows-based computer applications. Must be detail oriented and able to access data from varied resources and programs. Must possess professional manner and appearance.