We are looking for someone flexible who can work at both our Georgetown Branch and our Idaho Springs Branch, as needed. Willing to make this a full-time or part-time position. Let's talk! 

SUMMARY: Performs a variety of paying and receiving functions for deposit and loan customers; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs.

DUTIES AND RESPONSIBILITIES:

• Processes customer transactions, including but not limited to deposits,

withdrawals, checks, money orders, travelers’ checks, selling and redeeming

bonds; ensures all necessary information is in place prior to completing

transaction.

• Ensures completion of customer transactions in a timely and courteous manner;

provides customers with account balance information and receipts.

• Establishes and maintains customer records and files.

• Performs required maintenance on customer accounts.

• Responds to customer inquiries regarding their accounts or the company

products/services in a professional and courteous manner.

• Responds effectively to customers requesting to close their accounts,

determining the reason and offering possible alternatives.

• Effectively identifies and responds to customers’ needs.

• Reconciles checks and cash in drawer at shift completion.

• Maintains working knowledge of all company products and/or services.

• Prepares reports and correspondence as needed.

• Performs other duties as assigned by the supervisor.

QUALIFICATIONS:

• One to two years related experience or equivalent.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Proficient on Microsoft Word, Excel.

• Commitment to excellence and high standards.

• Strong organizational skills; able to manage priorities and workflow.

• Ability to work independently and as a member of various teams and committees.

• Ability to understand and follow written and verbal instructions

• Professional appearance and demeanor

• Ability to perform diversified clerical functions and basic accounting procedures.

• Ability to effectively communicate with people at all levels and from various backgrounds.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

• Bilingual skills a plus.

• Acute attention to detail.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.

• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally/Frequently/Continually required to stand

• Occasionally/Frequently/Continually required to sit

• Occasionally/Frequently/Continually required to utilize hand and finger dexterity

• Occasionally/Frequently/Continually required to talk or hear

• Occasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds

COMPENSATION:

$20-$23/ hour, based on experience