This position is responsible for creating positive outcomes for clients through supervision of our Rapid Re-housing staff, delivering direct support services, and collaborating with internal staff and community providers to achieve client goals.

1. Operates within the DuPagePads Core Values, including providing trauma-informed care.

2. Supervisor Duties Include:

• Collects and provides data and outcomes as requested for Rapid Re-housing Housing programs.
• Development and implementation of polices and procedures for the four Rapid re-housing programs including our Domestic Violence Survivor program.
• Ensure the specific protocols are followed for each program based on the differences and similarities of each program.
• Distributes and disseminates information and material to staff.
• Alerts staff and management to client and programmatic issues.
• Assists in conducting / coordinating external and internal audits.
• Coordinates events at sites to promote housing stability and long-term goals for success.
• Assists with special projects and needs as they arise with support and direction of Client Services Director.
• Provides direct supervision to staff 1:1 (generally weekly but at least once per month) to ensure administrative and clinical needs are reviewed and supported.
• Ensures that all clients are assessed for needs and that needs are addressed.
• Provide expertise to staff related to Domestic Violence and serving survivors of domestic violence.
• Collaboration with our community partners who serve survivors of Domestic Violence to ensure access to ongoing support services to include but not limited to; counseling, groups, crisis intervention services.
• Addresses higher level client needs including landlord relations, crisis intervention, safety planning.
• Supervises weekly team meeting with staff to review announcements and plan for meeting client needs.
• Provides support and direction to staff on core concepts and best practices such as Motivational Interviewing, Housing First, trauma-informed care, and Stages of Change.
• Assist with recruiting, hiring, onboarding, evaluation, and development to ensure quality individual staff and strong team.
• Quickly and fairly addresses employee performance and/or behavioral issues.
• Ensure that Case Managers comply with agency policies and procedures including federal, state, and local regulations and guidelines.
• Ensures productivity and efficiency through scheduling, timekeeping, review and monitoring of timecards, timely submission by staff of expenses
• Other duties as assigned by supervisor.

3. Case Management Duties:

• Provide primary or supplemental case management as needed.