Schedule: Full-time

Position Summary

The Community Living Workforce Coordinator is responsible for maintaining stable, compliant, and efficient staffing across all Community Living residential homes. This role oversees division-wide scheduling, proactively identifies staffing gaps, manages coverage, reduces overtime, and supports continuity of care in a 24/7 residential environment.

This position partners closely with Program Managers and Community Living leadership to forecast staffing needs, solve coverage challenges, and maintain accurate workforce data. This is a proactive workforce planning role focused on staffing stability, operational efficiency, and quality support for individuals served.

Qualifications

• High school diploma or equivalent required
• Associate’s or bachelor’s degree in a related field preferred
• Minimum 2 years of workforce coordination, scheduling, or administrative experience required
• Healthcare, behavioral health, or residential services experience preferred
• Experience supporting 24/7 staffing models strongly preferred
• Strong knowledge of scheduling principles and staffing ratios
• Proficiency with Excel, scheduling systems, and workforce databases
• Strong organizational, analytical, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Professional communication and strong follow-through
• Dependability, accountability, and ability to work independently while collaborating with leadership

Key Responsibilities

Scheduling & Workforce Coordination

• Develop and maintain division-wide staffing schedules
• Ensure staffing coverage meets organizational and regulatory requirements
• Proactively identify open shifts and develop coverage plans
• Coordinate PRN staffing and alternative coverage solutions
• Approve and track schedule changes within established protocols
• Monitor and reduce avoidable overtime through proactive planning

Staffing Audits & Workforce Management

• Conduct weekly staffing audits and verify schedule accuracy
• Monitor attendance, call-offs, and no-shows
• Identify utilization concerns and staffing discrepancies
• Partner with Program Managers and HR on staffing changes and workforce needs
• Ensure staff are scheduled only when training and certification requirements are met

Reporting & Data Tracking

• Maintain daily staffing dashboard including:
  • Open shifts
  • Coverage risks
  • Overtime usage
  • PRN utilization
  • Attendance trends
• Provide regular staffing updates to leadership
• Produce weekly staffing and recruitment reports for HR and operations
• Maintain accurate workforce documentation and scheduling records

Collaboration & Operational Support

• Partner with Program Managers, Shift Supervisors, and Community Living leadership
• Support onboarding by assigning new hires to homes and scheduling systems
• Train staff on scheduling platform expectations and accountability
• Support urgent staffing needs and provide real-time solutions
• Uphold BHA’s mission and values in all work performed

Benefits & Perks

• Medical, Dental & Vision insurance through BCBS (6 plan options)
• 401(k) with company match
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Short- and Long-Term Disability coverage
• PTO and Sick Time accrue starting Day 1
• $100 monthly wellness spending account after 90 days
• OnDemand Pay (access pay when needed)
• Referral bonuses and additional employee perks

Why BHA?

At BHA, our Community Living teams rely on strong operational support to deliver consistent, person-centered care. The Workforce Coordinator plays a critical role in ensuring staffing stability, supporting team success, and helping individuals served receive dependable, high-quality support in a mission-driven environment.

Starting Pay: Our compensation is competitive within the market. The starting rate for this position begins at $23.00 per hour, with your final offer based on a combination of your education, relevant experience, and overall qualifications