JOB OVERVIEW: 

The Office Float role provides flexible administrative and clinical support coverage across multiple clinic locations and departments within TOI. This position ensures continuity of operations and patient care by stepping into various roles as needed, including front office, ancillary departments, and patient coordination functions. The Office Float works in accordance with TOI policies and applicable regulations while adapting quickly to different teams, workflows, and locations. Prior experience in a healthcare or medical office environment is required.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: 

• Provides coverage across multiple clinic locations and departments to support staffing needs and maintain efficient patient flow. 
• Assists with front office and administrative functions including patient check-in/check-out, scheduling, phone coverage, and general reception duties. 
• Participates in cross-training and onboarding support for new staff across multiple departments to promote consistency and ensure effective coverage.
• Supports ancillary departments as needed, including MRI, Physical Therapy (PT) front desk, and Durable Medical Equipment (DME). 
• Learns and maintains working knowledge of multiple clinical and administrative workflows to effectively provide coverage across various roles. 
• Assists with patient coordination tasks to ensure a positive patient experience and smooth clinic operations. 
• Maintains accurate and complete documentation and ensures proper handling of patient information in compliance with HIPAA and other regulations. 
• Supports daily operational needs by assisting staff during peak times, absences, and staffing shortages. 
• Communicates effectively with site staff and leadership regarding coverage needs, patient flow, and operational concerns. 
• Identifies and reports workflow issues or patient concerns to appropriate leadership for resolution. 
• Ensures compliance with all regulatory requirements including HIPAA, OSHA, bloodborne pathogen standards, and other applicable regulations. 
• Assists with general office tasks such as supply organization, data entry, and clerical support as needed. 
• Performs other duties as assigned.

QUALIFICATIONS/LICENSE: 

• Current CPR certification preferred

EDUCATION:

• High School Diploma or equivalent

EXPERIENCE:

• 1–2 years of experience in a healthcare or medical office setting required 
• Experience in front office, scheduling, or patient registration strongly preferred 
• Multi-department or multi-site experience is a plus

SKILLS:

• Strong flexibility and ability to adapt to different workflows and locations 
• Excellent communication skills, both verbal and written 
• Strong customer service and patient interaction skills 
• Ability to work collaboratively with staff at all levels 
• Proficient Microsoft Office skills 
• Strong attention to detail and organizational skills 
• Ability to quickly learn multiple systems and processes 
• Dependable, professional, and able to work independently with direction

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Occasionally lift and/or move up to 10-15 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.