The Applications Support Specialist plays a key role in ensuring successful adoption and optimized use of the organization’s logistics and supply chain applications, with a particular focus on WorldTrak. This role provides hands-on user support, and system troubleshooting and training to drive operational efficiency across freight forwarding, customs, and logistics operations.
 

 The incumbent has deep industry experience in domestic freight forwarding and  logistics operations, exceptional WorldTrak system knowledge, and a passion  for enabling users through effective training and continuous process  improvement.

Essential Duties and Responsibilities

• Serve as application support contact for WorldTrak.  
• Troubleshoot and resolve user issues, escalating to Level 3 Support as needed
• Perform configuration, testing, and validation during system or module rollouts.
• Deliver training for new and existing users across departments.
• Support change management initiatives during system upgrades and process transitions
• Partner with operations, finance, and compliance teams to enhance system use and process alignment
• Perform other duties as assigned

Qualifications & Skill Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Information Systems, or a related field (or equivalent experience)
• 5+ years of experience in supply chain or logistics operations, preferably within freight forwarding or transportation management
• Preferred experience:
• In WorldTrak (configuration, support, and user training)
• WorldTrak certification(s) or advanced training credentials
• Knowledge of customs, compliance, and international shipping processes
• Intermediate skills with Microsoft Office products

Key Competencies

• Excellent troubleshooting, communication, and documentation skills
• Strong analytical and problem-solving abilities, with attention to process efficiency
• Excels in meeting deadlines and demonstrates superior time management skills
• Natural ability to multi-task in a fast-paced work setting, strong attention to detail 
• Ability to work in a time-sensitive environment
• Desire and drive to learn and grow
• Highly motivated team player with an outgoing and positive work attitude
• Well organized, able to plan and effectively set priorities for implementation
• Ability to be flexible as priorities shift 
• Demonstrated ability to work in a client centric environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Outstanding communication skills - Excellent verbal and written with an emphasis on listening
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values 

Physical Demands and Work Environment:

• Most work is performed indoors in an office setting.
• Flexible approach to work, due to clients needs and project support requirements.
• Regularly use hands to type, handle, or feel.
• Required to use close vision, distance vision, color vision, peripheral vision, depth perception and have the ability to focus.
• Must have clear, easy to understand oral communication ability.
• Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds.
• Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat

Supervisory Responsibilities: No

Salary Range: $105,485 - $124,100