Description
- Responsible for all aspects of parts procurement, vendor relations, and customer service for heavy construction applications.
- Manage all aspects of parts receiving, stocking, picking, packing, shipping, and selling.
- Process parts orders for customers and the service department, ensuring accuracy and timeliness.
- Read and interpret parts diagrams and breakdowns using electronic parts catalogs.
- Track and manage open orders and backorders; communicate status and tracking updates to customers and internal departments.
- Process and track all parts returns, including all core returns, and ensure credits are received.
- Verify parts pricing, quantities, and condition upon receipt.
- All purchasing, receiving, and tracking of parts, including pulling invoices and working with office support on verifying and proper coding of invoices.
- Invoice parts sales, shipping, and handling charges accurately.
- Maintain proper parts stocking levels and assist with inventory rotation to reduce surplus or obsolete inventory.
- Upsell related or recommended parts based on product knowledge and customer needs.
- Ship and receive parts using various logistics providers (e.g., UPS, FedEx, freight carriers).
- Maintain a clean, organized, and safe parts storage and warehouse environment.
- Demonstrate professionalism, teamwork, and pride in customer service at all times.
- Perform other duties as assigned by management.
Requirements
- Strong attention to detail and organizational skills.
- Excellent customer service, communication, and phone etiquette.
- Ability to multitask effectively in a fast-paced environment with walk-in customers and multiple phone calls.
- Basic computer skills and the ability to learn parts and inventory systems.
- The position of Parts Counter Associate is classified as a safety-sensitive position.
- Operation of a forklift and pump dolly (training provided if needed).
- Use of electronic parts catalogs and inventory systems.
- Ability to lift up to 50 lbs independently; team lifting encouraged for items over 50 lbs.
- Ability to climb stairs and ladders to access shelving.
- Ability to stand, walk, bend, and reach throughout the workday.
- Valid driver’s license and ability to meet General Liability driving requirements when operating a company vehicle.
Salary Description
$18-$25 per hour