About Key Data:

Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTAs, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors.

Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies. We’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranks us as a “best-in-class” place to work. In 2024, Key Data partnered with primary institutional investor Pamlico to guide us through our next growth phase.

Role Overview:

The Partner Relationship Manager is the strategic owner of Key Data’s enterprise partnerships. You will own a portfolio of high-value partners — including investment firms, industry vendors, and large property management companies — and be fully accountable for their success, retention, and growth. This is a relationship-first, commercially minded role for someone who builds executive-level trust, monitors client health proactively, diagnoses pain points before they escalate and works cross-functionally to deliver solutions. You are the person your clients call when something important comes up — and you have an answer.

Roles & Responsibilities

• Own a defined portfolio of enterprise accounts with full accountability for health, retention, and expansion.
• Build and maintain trusted relationships with executive sponsors and key stakeholders at partner organizations.
• Serve as the primary point of contact for all strategic and operational matters across your accounts.
• Monitor account health signals and proactively engage partners before issues escalate.
• Conduct regular business reviews to assess value realization, surface risks, and identify expansion opportunities.
• Diagnose client pain points and work cross-functionally with Product, Data, and Engineering to develop and deliver solutions.
• Understand and clearly communicate Key Data’s data delivery methods — including flat file exports, S3 bucket integrations, and API connections — to both technical and non-technical stakeholders.
• Partner with the Data Team to coordinate delivery setup, troubleshoot issues, and ensure consistent data quality.
• Own the onboarding experience for new enterprise partners from contract signature through active use.
• Lead contract renewal conversations grounded in demonstrated ROI and relationship depth.
• Identify and qualify upsell and cross-sell opportunities in collaboration with the Sales Team.
• Maintain accurate account status and activity in HubSpot; deliver regular updates on health, churn risk, and expansion opportunities to leadership.
• Build and maintain partner-facing enablement resources including training materials, documentation, and webinars.
• Promote Key Data’s vision and products within the vacation rental and investment community.

Key Data Benefits include:

• Company-paid individual health and dental insurance
• Long-term disability insurance under the company’s standard group plan
• $50,000 life insurance policy
• $200 towards an annual gym membership
• $50/month Internet reimbursement
• Up to $1,000/year professional development reimbursement
• Company-paid holidays
• Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
• $75/month mobile phone and voice/data plan reimbursement.
• Flexible PTO policy

•  Remote position (US Time Zones)
• 3+ years of experience managing enterprise or strategic accounts in a B2B SaaS, data, or technology environment.
• Demonstrated ability to build credibility and relationships at the VP/C-suite level.
• Familiarity with data delivery concepts including APIs, flat file exports, and cloud storage integrations (e.g., S3); you don’t need to be an engineer, but you must be comfortable in technical conversations.
• Solution-oriented mindset — you ask the right questions, listen carefully, and work to solve the underlying problem, not just the surface request.
• Proactive, high follow-through: you close the loop, meet commitments, and own outcomes end-to-end.
• Excellent verbal and written communication skills; ability to tailor your message to both technical and executive audiences.
• Experience or background in the short-term rental, vacation rental, hospitality, real estate investment, or travel technology industry preferred.
• Proficient in Google Suite and CRM programs (ChurnZero, HubSpot, Slack, Confluence, Jira).

Role Competencies:

• Executive Relationship Building: Establishes credibility and earns trust with senior stakeholders; builds durable partnerships that extend beyond day-to-day support.
• Ownership & Accountability: Takes full responsibility for account outcomes; doesn’t wait to be told — proactively identifies what needs to happen and does it.
• Solution Solutioning: Deeply understands client goals and pain points; works cross-functionally to design and deliver solutions that create measurable value.
• Technical Fluency: Comfortable discussing data delivery mechanisms (APIs, flat files, S3) and translating technical concepts for non-technical audiences.
• Proactive Health Management: Monitors signals, anticipates problems, and engages clients before issues surface — not after.
• Communication: Clearly articulates value propositions, solutions, and status updates to clients and internal teams alike.
• Results-Oriented: Focused on retention, expansion, and demonstrable outcomes — not just activity.
• Collaboration: Works effectively across Product, Data, Engineering, and Sales to deliver seamless partner experiences.

Cultural Competencies

• We Put People First
• Prioritize employees by investing in their learning, well-being, and growth.
• Recognize, reward, and empower team members to achieve purpose and balance.
• We Are Customer Obsessed
• Focus relentlessly on solving customer challenges and helping them succeed.
• Deliver high-quality data, products, and services that exceed expectations.
• We Are Direct, Kind, Open, & Empathetic
• Foster a transparent culture where all ideas, concerns, and thoughts are welcome.
• Use empathy and clear communication to drive innovation and empowerment.
• We Boldly Challenge the Status Quo
• Encourage creativity and innovation by questioning the conventional.
• Stay proactive, embracing change to improve continuously and achieve growth.
• We Take Ownership
• Act like leaders, taking responsibility and making impactful decisions.
• Approach challenges with initiative and persistence to unlock customer value.