JOB SUMMARY:

Having the right kind of security personnel is critical to our success. The Shore Lodge Whitetail Safety & Security Agent works to protect all Company, Member and employee persons and properties against dangers such as fire, theft and trespassers while maintaining the highest possible safety standards. They also hold responsibility for protecting our hotel guests and their property inside the hotel including valuables and cash. Our successful agents patrol inside and outside our multiple properties utilizing various motorized vehicles; motorcycles, company cars, electric carts as well as walking patrols. They are professional, calm and objective in potentially tense and unusual situations and take charge in the event that an emergency should occur. They maintain an activities log, including unusual or problematic situations that arise. They often act as a liaison between our lodge guests, members and employees and company in general when incidents occur. They are great team players who problem-solve in teams as well as individually, thriving with irregular work shifts including day, swing and graveyard. Additional consideration will be given to those with previous safety and security work background as well as current CPR-AED and First Aid certification, crisis management and any documented Security Training.

WHAT YOU GET TO DO:

• Patrol all areas of Shore Lodge and Whitetail noting unusual circumstances or safety violations
• Document, report, and forward to Manager, safety hazards and violations of resort/company policy
• Escort suspicious persons of concern off property if warranted and assist in any emergency situations and/or evacuations
• Have knowledge of the local area, hotel, and resort amenities
• Provide memorable customer service to Guests, Members, and fellow employees
• Adhere to Company policies, procedures, and standards
• Possess a thorough understanding of our Safety Management System, Security policies, Operations and Company Policies and Operations
• Execute morning newspaper deliveries around the hotel
• Gather Room Service menus and deliver to kitchen
• Perform other duties and responsibilities as assigned by Safety and Security Manager or Supervisor

SECONDARY JOB FUNCTIONS (following completion of the first phase of the career development plan):

• Maintain company First Aid Stations, Eye Wash Stations and test AED units for operability and readiness
• Onboard new employees during their two-week Safety and Security initial training program
• Operate, view and troubleshoot Shore Lodge and Whitetail Club video systems
• Manage SMS Operations- Employee Injury/Illness, Member or Guest Injury/Illness, Vehicle or Property Damage/Loss, Incident Reports, Reasonable Suspicion or Post Incident Drug and Alcohol Testing and claim of Food Borne Illness. Has complete knowledge and received training of the company HIPPA program and policies
• Thorough knowledge of company expectations to be consistent and fair and proficient with all Shore Lodge, Whitetail Club and Whitetail POA Operations

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or equivalent Education
• General experience and abilities in all Microsoft applications and Outlook
• Ability to multitask while maintaining a high degree of detail
• Superior customer service skills coupled with the ability to be self-motivated and disciplined
• Ability to communicate effectively with and receive information from guests and coworkers
• Oral and Written comprehension and expression of the English Language (being able to speak, read and write)
• Possession of a valid driver’s license, clean record and be insurable in order to drive company vehicles