The Delivery Coordinator is responsible for overseeing daily delivery operations, ensuring drivers perform safely and professionally, coordinating accurate and timely deliveries, and maintaining inventory and documentation integrity. This role plays a key part in customer satisfaction, operational efficiency, and compliance with safety and service standards.

Core Responsibilities

• Driver Performance Oversight:

Monitor and evaluate driver performance to ensure compliance with safety, service, and company standards. Address issues promptly and escalate as needed.

• Delivery Coordination:

Schedule, coordinate, and track deliveries to ensure all orders are completed accurately and on time.

• Inventory Management:

Oversee parts and materials related to deliveries, ensuring inventory accuracy and availability while coordinating with the warehouse team.

• Customer Service Excellence:

Ensure drivers uphold BP Supply’s customer service standards. Resolve delivery-related issues and support positive customer relationships.

• Error-Free Operations:

Ensure deliveries are prepared correctly and without errors, maintaining accuracy in order fulfillment and related records.

• Documentation & Reporting:

Maintain accurate delivery documentation, track order completion, note delays or exceptions, and capture customer feedback to support continuous improvement.

• Team Collaboration:

Support warehouse and logistics operations as needed, contributing to overall efficiency and a strong team environment.

• Driver Eligibility:

Must be at least 21 years of age with a valid driver’s license.

• Experience:

Minimum of 2 years of experience in logistics, delivery coordination, inventory management, or a related role.

• Organizational Skills:

Strong attention to detail with the ability to manage multiple deliveries, schedules, and inventory records.

• Customer Service Focus:

Excellent communication skills with a commitment to delivering a positive customer experience.

• Physical Requirements:

Ability to safely lift and move up to 50 pounds as part of inventory and warehouse support duties.

• Problem-Solving Skills:

Ability to identify, address, and resolve delivery, scheduling, and inventory challenges effectively.

• Dependability & Flexibility:

Reliable attendance, punctuality, and willingness to support operational needs as they arise.

Work Environment & Physical Demands

This role operates in an office, warehouse, and delivery-support environment and may involve standing, walking, lifting, and coordinating with drivers and warehouse staff. PPE may be required in warehouse or yard areas.

Regular work hours are typically from 7 AM to 5 PM, with an on-call schedule for after hours and Saturdays