Sales & Customer Technical Support

•  Support StarTek sales representatives with technical product recommendations, application guidance, and project review
•  Review customer specifications, drawings, and RFPs to confirm alignment with StarTek product capabilities
•  Answer technical questions related to:
• LED luminaires and systems
• Drivers, optics, and mounting methods
• Dimming and basic controls
• Environmental and application limitations
•  Participate in customer calls, meetings, and occasional site visits as the technical expert

Lighting Application & Design

• Recommend appropriate StarTek products based on application requirements such as:
• Light levels
• Mounting height
• Environment (industrial, commercial, indoor/outdoor)
• Thermal and electrical constraints
• Support custom and modified product applications while ensuring solutions remain manufacturable and cost-effective.

Documentation & Submittals

• Prepare and review project documentation including:
• Lighting submittals
• Product data sheets
• Technical compliance documentation
• Ensure technical accuracy and consistency with StarTek engineering standards
• Assist sales and customer service with technical clarifications during quoting and order processing

Cross-Functional Collaboration

• Work closely with:
• Product Engineering
• Manufacturing and Production
• Quality and Testing
• Customer Service
• Communicate application requirements clearly to internal teams to prevent build or field issues
• Provide feedback on recurring customer or field issues to support product improvements

Post-Sale & Field Support

• Assist with troubleshooting installation or performance issues
• Support warranty investigations by helping analyze application conditions and usage
• Coordinate with engineering and quality teams to resolve technical issues efficiently

Required Qualifications

• Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent hands-on experience
• 2–5+ years of experience in LED lighting, electrical products, or technical sales support
• Strong working knowledge of:
• LED lighting systems and luminaires
• Electrical fundamentals (voltage, current, drivers)
• Lighting performance metrics (lumens, CCT, CRI, efficacy)
• Ability to interpret specifications, drawings, and photometric reports
• Strong communication skills with both technical and non-technical audiences

WORKING CONDITIONS:

• This position is primarily based in an office environment within a manufacturing facility.
• The role requires extended periods of computer use, including reviewing technical drawings, photometric reports, specifications, and email communication.
• Regular interaction with cross-functional teams including sales, engineering, manufacturing, quality, and customer service.
• Occasional time spent in production, warehouse, or testing areas for product review, troubleshooting, or collaboration.
• Exposure to typical manufacturing conditions such as noise, temperature variation, and electrical equipment may occur when on the plant floor; appropriate safety protocols and personal protective equipment (PPE) will be provided.
• Occasional travel to customer sites, project meetings, or industry events may be required.
• Standard business hours with flexibility as needed to support project deadlines and customer needs.