Primary Purpose of Position: The Mortgage Assistant is the primary contact for consumer inquiries and provides administrative functions for the department.

Core Functions:

· Provide program information to consumers and partners via telephone, walk-ins, and email, including the Homeownership general email boxes. Refer callers to MaineHousing’s public website, email or mail consumer information packages.

· Process incoming and outgoing mail for the Homeownership Department.

· Prepare invoices, check requests and purchase orders. 

· Original Note Processing

o Check in original Notes and secure in vault. 

o Conduct monthly inventory.

o Mail original Notes to Sub-Servicer.

· Assist in monitoring the loan pipeline 

o Monitor eDoc notifications. Process reservation revision and extension requests.

o Run e-Mortgage Docs Audit/Event log daily to ensure submission of documents.

o Refer pre-closing review documentation to the Homeownership assigned Lender contact.

o Check in loan files delivered, generate Loan Schedule and Reviewer Checklist.

o Perform data entry and quality control for loans approved for purchase. Assemble files and transit to Sub-Servicer.

o Process bi-monthly loan file transfer for mortgage purchases and post-transfer tasks.

· Final documents 

o Monitor eDocs post purchase reports and identify and save final documents to appropriate folders.

o Search Online for collateral document and save to the appropriate folders.

· Attend monthly staff meetings and take minutes to the meeting.

· Conduct Rate Survey on a weekly basis and distribute results.

· Represent MaineHousing at outreach events and trade shows.

· Other duties as assigned.

Education and Experience: Education and a minimum of two years of experience working in an administrative role is preferred.

Skills and Knowledge: 

· Familiarity and experience with mortgage loan documents

· Strong organizational skills

· Demonstrated high degree of accuracy and attention to detail

· Ability to communicate effectively, both orally and in writing 

· Excellent telephone skills

· Intermediate user of Microsoft 365 including Word and Excel

· Ability to think and act independently and take initiative

· Ability to develop new ideas and communicate them clearly to management

· Ability to multi-task, and work with minimal oversight

· Ability to complete registry reviews and identify issues pertaining to security instruments and chain of title

· Ability to generate and export reports from Loan Tracking & Single Family

· Strong PC skills using various software (spreadsheet, word processing, database)

Working Conditions: Fast-paced work environment. Work is performed in office setting using computer, scanner, telephone, and photocopy machine. MaineHousing office hours are Monday – Friday 8:00 a.m. to 5:00 p.m. This is an in-office position.

Reports To: Homeownership Manager 

Supervises: no one

The starting hourly rate for the position is $18.7798 ($39,062 annually), plus a great benefits package including, but not limited to, health, dental and vision, retirement options with employer match, life insurance, short and long-term disability, employee assistance, generous earned time and all major federal holidays. Employment is eligible for the Public Service Loan Forgiveness Program.

**Position will remain open until a suitable candidate is found**