Promote housing opportunities and options for clients across Success and Opportunity Services and support smooth transitions for survivors.
Expectations of every YWCA Staff Member:
- Uphold and promote the YWCA Mission.
- Maintain compliance with state standards.
- Adhere to established policies and procedures.
- Contribute to fund development efforts for support of all programs and the overall Association.
- Provide support to other departments and staff.
- Participate in community efforts to support housing opportunities for survivors of domestic violence, sexual assault, human trafficking, stalking, or dating violence.
- Lead agency participation in Coordinated Entry.
- Coordinate transitional housing implementation, and assist in the development of additional YWCA housing programs and efforts.
- Collaborate with community service providers, case managers, and clients to identify safe, stable housing options for clients, identify barriers to housing, and advocate for clients.
- Establish and maintain professional relationships with Public Housing, landlords, transitional housing, city housing initiatives, and other housing resources.
- Collaborate with other service providers and/or stakeholders in order to market program and obtain referrals into the program.
- Interview and assess applicants for appropriateness for entry into housing programs.
- Complete individual housing plans with clients living in residential crisis shelter and work closely with Advocate to support plan.
- Refer clients, according to their specific needs, to appropriate community resources and advocate on their behalf.
- Provide education individually and in groups regarding housing and related concerns.
- Transport clients in personal vehicles, as needed.
Record Keeping and monitoring
- Assess and manage distribution of client assistance funds to aid clients in self-sufficiency.
- Maintain compliance with state standards, manage databases to ensure accuracy and keep accurate and appropriate records.
- Supervise volunteers and potentially staff relevant to housing programs.
Other duties as assigned to meet the organization's goals.
- Bachelor's in Social Work, Human Services, or related field, or equivalent education and experience.
- CPR and First Aid Certifications within the first year.
Knowledge and Experience:
- Knowledge of domestic violence issues and patterns and their effects on men, women, and children.
- Proven ability to effectively and respectfully interact with diverse populations, including clients, co-workers, and agency.
- Experience in crisis intervention, networking, team building and public speaking.
- Strong customer service skills with ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.
- Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive matters.
- Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.
- Proficient in Microsoft Office including Outlook, Word, and Excel.
- 1-3 years of general office experience, including reception and telephone duties.
- 1-3 years of experience with general office equipment (copiers, printers)
- Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
- Ability to keep accurate records and files
- Must comply with organization's policy of automobile insurance: must have a valid driver’s license and personal automobile insurance coverage.
- Flexibility to change work hours as needed.
Physical/Mental Essential Requirements:
- Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to 30 pounds).
- Full range of body motion including manual and finger dexterity and eye-hand coordination.
- Requires corrected vision and hearing to normal range.
- Ability to sit at a computer work station for extended periods of time.
- Occasional need to stand for long periods of time.
- Ability to focus on detail and accuracy of work product.
- Work is performed primarily in a non-smoking office environment, though travel may expose employee to inclement weather conditions.
- Occasional high stress may be experienced in dealing with clients, staff and volunteers.
The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.