General Job Summary

The Bankruptcy Supervisor is responsible for overseeing all bankruptcy related operations, ensuring compliance with federal bankruptcy laws, investor guidelines, and internal policies. This role manages daily departmental workflow, supervises staff, and ensures the timely and accurate administration of loans in active bankruptcy.

The Supervisor is accountable for monitoring case progression, managing legal timelines, coordinating with counsel, stakeholders, and ensuring accurate reporting and data integrity. This position plays a critical role in mitigating risk, minimizing losses, and protecting the company’s interest throughout the bankruptcy lifecycle.

Summary of Essential Job Functions

• Supervise the administration of all bankruptcy cases, ensuring proper handling from filing through resolution (discharge, dismissal, or closure).
• Ensure compliance with federal bankruptcy regulations (Chapters 7, 11, 12, and 13) and investor requirements (FNMA, FHLMC, FHA, VA, USDA, FHLB and private investors).
• Manages departmental performance metrics and operational reporting.
• Monitor all bankruptcy timelines, including proof of claim filings, plan confirmations, objections, motions, and payment tracking.
• Oversee preparation, review, and submission of bankruptcy related legal documents, including Proofs of Claim, Notices of Appearance, Motions for Relief, reaffirmation agreements, and other required pleadings.
• Ensure appropriate system coding and maintenance of loan status throughout the bankruptcy lifecycle.
• Coordinate with outside counsel to ensure timely and accurate legal filings and case progression.
• Review legal invoices and ensure accuracy and adherence to investor and company guidelines.
• Manage escalated legal issues and provide direction for resolution.
• Oversee the tracking and posting of trustee payments and borrower payments received during bankruptcy.
• Ensure proper suspense account management and application of payments.
• Monitor and reconcile bankruptcy-related accounts, including delinquency status and plan performance.
• Identify and escalate payment discrepancies or issues that impact compliance or loss exposure.
• Ensure adherence to all regulatory requirements, including CFPB guidelines, bankruptcy code compliance, and investor servicing standards.
• Lead internal and external audits and coordinate responses to audit findings.
• Ensure all required bankruptcy notices and communications are handled in compliance with legal standards.
• Prepare and deliver monthly bankruptcy reports to management and investors, including portfolio status, timelines, risk exposure, and performance metrics.
• Monitor and report on key performance indicators (KPIs), including timelines, accuracy, and compliance metrics.
• Ensure timely and accurate delinquency and bankruptcy reporting.
• Provide ongoing leadership, coaching, training, and daily direction to Bankruptcy Specialists, including but not limited to assigning and prioritizing work, approving timecards and PTO, conducting performance evaluations, and participating in hiring, promotions, disciplinary action, staff recommendations, and succession planning.
• Monitor staff performance to ensure productivity, quality, and adherence to procedures.
• Ensure staff are trained in investor guidelines, regulatory changes, and internal processes.

Other Job Functions

• Coordinate and manage all departmental communications, including incoming and outgoing mail, email correspondence, and phone inquiries, ensuring timely response and proper routing.
• Collaborate with investors, attorneys, trustees, vendors, and internal departments to research, resolve, and escalate outstanding bankruptcy related issues.
• Support cross-functional efforts to improve workflow efficiency and ensure timely resolution of exceptions and escalations.
• Perform additional duties and special projects assigned by management to support departmental and organizational objectives.

Education, Training and Work Experience

• High school diploma or equivalent required.
• Minimum 3 years of mortgage servicing experience required.
• Minimum 3 years of foreclosure experience required.
• Prior supervisory experience managing teams preferred.
• Experience with MSP and BKFS systems required.
• Strong working knowledge of bankruptcy requirements and investor guidelines FNMA, FHLMC, FHA, VA, FHLB, USDA.

Knowledge, Skills, and Abilities

• Strong leadership and team management skills.
• In-depth knowledge of foreclosure processes, timelines, and compliance requirements.
• Excellent organizational, analytical, and time management abilities.
• High attention to detail and accuracy.
• Ability to manage competing priorities in a deadline-driven environment.
• Effective communication and negotiation skills (written and verbal).
• Strong problem-solving and decision-making capability.

Working Environment

Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at management’s sole discretion. Employee may be subject to fluorescent lighting, dust, and other normal indoor allergens. Employee may work in proximity to coworkers and occasionally independently in quiet environments.

Physical Requirements

• Ability to sit for extended periods.
• Ability to perform repetitive tasks (keyboard/mouse use).
• Ability to lift up to 20 pounds occasionally.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The salary range for this role takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education.

**University Bank is an Equal Opportunity / Affirmative Action Employer**