The IT Manager works to implement and maintain computing resources that equip staff and volunteers to fulfill the Pantano mission and vision.

Primary Responsibilities

• Manage and support the Pantano network environment across all campuses. Examples include hardware and software purchasing, procurement, assembly, installation, problem troubleshooting and resolution, inventory, and evaluation.
• Stay up to date with current technology trends and developments in order to provide Pantano with solutions that are responsible, timely, and effective.
• Work with ministry teams to perform needs assessments, evaluations, etc., and provide expertise and support as needed.  
• Maintain current applications and infrastructure at their highest functional levels possible.  
• Oversee the security cameras and other security tools that use the network systems. 
• Provide guidance on the implementation of new hardware and software products with a focus on compatibility considerations with existing software and hardware.
• Provide ongoing leadership, management, implementation, and training in security and “best practices” measures for the use of technology
• Manage IT budget under the direction of the Executive Pastor of Operations.
• Provide hardware and software purchasing for Pantano and manage licensing.
• Assist with keeping IT-related written policies/procedures updated to govern the use of the Pantano computing environment.  
• Provide training and guidance on adherence to established policies.
• Provide, maintain, and manage network security.
• Implement and manage proper backup controls for critical data.
• Maintain updates to approved software.
• Provide equipment repairs (computers, workgroup printers, peripherals).
• Manage server resources consistent with acceptable security practices.
• Provide an empowering infrastructure for staff without compromising security.
• Project management for any IT-related upgrades, maintenance, and implementations.

Other Duties

• Attend weekly 1:1, team and staff meetings
• Adhere to all church policies and procedures
• Work assigned duties during “All Hands On Deck” events such as Christmas and Easter services
• Other duties as assigned

• Active Difference Maker at Pantano Christian Church
• Associate degree, current certification or equivalent experience in Information Technology or Computer Science
• Thorough knowledge of computer hardware, software, and networking.
• Familiarity with macOS
• Troubleshooting skills for common IT issues.
• Excellent verbal and written communication skills
• Office-related computer skills, including experience with common office software/programs and online applications
• Ability to utilize Microsoft Office Word and Excel/google suite
• Ability to effectively utilize online communication, email and calendar tools
• Ability to work productively without direct supervision
• Ability to work well and collaborate with team members, volunteers and other staff
• Possess project management skills
• Possess an outstanding service and support mentality
• Ability to provide basic training to end-users on IT systems and applications