As a Service Engineer I, you will play a crucial role in the supporting of physical security systems, ensuring they meet the client’s specifications. Working collaboratively with clients and a multidisciplinary team, you will contribute to the seamless resolution of issues of security components while delivering excellent service.

Major Roles and Responsibilities:

• Advanced Troubleshooting: Diagnose and resolve technical issues that arise during everyday use.  
• Tuning: Adjust system settings and configurations to optimize performance and ensure seamless integration of all security components. 
• Documentation: Complete and upload documentation per Prime standards before project launch and completion. Maintain various internal technical documentation and processes.
• Customer Service: Collaborate with clients and project teams to provide updates and address any concerns or modifications needed. Provide end-users and technical staff with training on system operation and maintenance. 
• Collaboration: Work closely with service coordinators, engineers, and technicians to ensure smooth resolution of issues. Site visits as needed.  
• On-Call: Participate in the afterhours on-call rotation. 
• Other duties as assigned.

Qualifications and Experience:

• A minimum of 2 years of technical experience preferably in physical security systems.  
• Strong understanding of access control, video surveillance, intrusion detection, and related technologies.  
• Proficiency in system installation, configuration, and troubleshooting.  
• Strong understanding of network protocols and system integration. 
• Strong problem-solving and analytical skills. Strong communication and interpersonal abilities.  
• Proven customer service experience, with the ability to handle client interactions professionally and effectively. 
• Must demonstrate Prime Secured’s Core Values: Serve; Everyone has a story, collect it; Play chess not checkers; Own it; Growth minded.
• Attention to detail and a commitment to quality. 

Additional Notes:

• 90-day probationary period.
• Individuals with a felony or misdemeanor convictions MAY not be hired.
• Individuals must not have any alcohol or drug-related convictions or suspensions within the past three years.
• Individual must be able to read and understand instructions in English as well as possess good oral & written communication skills. 
• Individual must be able to pass a drug screening and meet background requirements.

?Prime Secured is an Equal Opportunity Employer. We participate in E-Verify.