Dane Street is looking for highly motivated candidates to join our PAS team as a Floating Customer Service Representative. Dane Street offers an exciting work environment, competitive compensation, and strong growth potential.
The Floating CSR will be responsible for obtaining and maintaining a large knowledge base of all current and new clients for the PAS divisions. They are expected to be able to communicate with clients, reviewers, and management for all divisions of the PAS team, and responsible for the receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process.
The main function of the Floating CSR is to fill in for any areas of lower capacity for the 3 PAS divisions, including for any scheduled or unscheduled paid time off, or during any high case days to meet client demands. In addition, they will be responsible for any special projects as deemed by the PAS Director, and to assist the CSR Supervisors with additional training needs.
MAJOR DUTIES & RESPONSIBILITIES:
Handling Receipt of New Cases:
Assignment of Cases:
Oversight of Cases:
REQUIRED SKILLS & EXPERIENCE:
This position involves a substantial amount of communication with clients and physicians/physicians office via phone and email, and constant computer work. Therefore, candidates MUST possess the following skills/experience:
Bachelor's degree is preferred.
1 year of experience in a Customer Service/Administrative role in a business office environment
We offer generous Paid Time Off, excellent benefits package and a competitive salary. If you want to work in an exciting, fast-paced environment where you can provide meaningful contributions, then we encourage you to apply.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, astute forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers and Pharmacy Benefit Managers. We provide customized Independent Medical Exam and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.