The Customer Service Representative is responsible for completing same day shipping and receiving transactions, and relevant internal and external communication to the customer. The Customer Service Representative will act as a driving force in providing a proactive safety culture while providing quality services to exceed the expectations of our customers.

Primary  Responsibilities:

Customer Satisfaction:  

• Accurately and timely complete tasks assigned by the management team.

• Complete the Customer Service Representative activities in accordance with the established processes of each area to ensure customer expectations for transactional deadlines are met. 

• Respond to urgent requests, and ensure all orders are processed based on priority.

Employee Development:

• Communicate errors to ensure corrective actions are identified and implemented.

• Escalate recurring issues to the management.

• Provide performance-based self-evaluation to management for annual evaluations.

• Attend meetings as required and communicate relevant topics to the team.

• Lead by example through maintaining a professional and positive attitude.

Safety:

• Attend facility safety meetings and training sessions.

• Recognize and abate hazards to drive the promotion of AW2’s safety program.

• Report all near misses, safety incidents, accidents, and employee injuries per established procedures.

Quality:

• Report customer complaints following the established reporting criteria.

• Respond to customer escalations and complaints to quickly resolve service issues. 

• Responsible for participating in quality audits and complying with all established quality procedures.

• Participate in physical inventory counting as assigned.

Education:

• High School diploma or equivalent preferred.

Experience:

• 1-2 years of clerical experience, preferably in a warehouse setting.

Knowledge, Skills, and Abilities: 

• Commitment to safety as demonstrated through previous work.

• Personal accountability with a customer-focused sense of urgency.

• Good interpersonal and communication skills; possess good phone and email etiquette.

• Experience working in a team environment.

• Attention to detail and accuracy.

• Positive can-do attitude and good work ethic.

• Good organizational skills; ability to multitask; demonstrate flexibility.

• Working knowledge of Microsoft Office Outlook, Word, and Excel.

• Ability to stand, sit, bend, pivot, and lift up to 25 lbs. unassisted.

• Must be able to read, write, and comprehend English proficiently.

• Excellent attendance history.

• Willing to work flexible hours and weekends as required.