Job Summary:

The Traffic Coordinator works to direct the day-to-day route operations and reports to the Logistics Supervisor. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance.

Responsibilities of the Position:

• Takes client calls and communicates issues with drivers and Warehouse Manager as appropriate
• Monitors radio, telephones and on-road provision of service for quality
• Responsible for influencing positive employee morale and quality customer service.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes
• Monitors daily system performance
• Participates in analysis and review of operating performance
• Notes closed and/or late starting of routes and communicates same to the Warehouse Manager as appropriate.
• Perform other duties as assigned by Management.

Knowledge/Skills/Abilities:

• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
• Demonstrate a high customer service commitment
• Able to demonstrate professional phone manner
• Knowledge of the service area is a plus.

Education and Experience:

• One (1) year previous Traffic Coordinator experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent

Working Conditions:

• Ability to work between an office setting and warehouse environment with temperature range of 55 – 80 degrees.

Physical Requirements:

• Operate standard office equipment.
• Reach with hands and arms.
• Lift up to 25 pounds