Under minimal guidance from the direct supervisor, the Logistics Coordinator is responsible cradle to grave transportation work including shipment scheduling, dispatching, planning, tracking, and communication. 

Essential Duties and Responsibilities

• Answering phones and e-mails professionally and expediently
• Assess Sales rep or Account Manager needs and determine the reason for contact
• During order input, gather all relevant information
• Effectively route packages based on customer specifications 
• Track and monitor all shipments with process updates at each step including possible setbacks such as delays, cancellations, field damage, etc.
• Notify responsible parties of special services requests
• Identifying opportunities for process improvements to augment the level of quality of service
• Work with external and internal clients to arrange, transport, and deliver their consignments
• Utilize our vendors and partners to provide timely, professional, and cost-effective solutions
• Utilize our TMS and/or WMS effectively and diligently
• Perform other duties as assigned

Qualifications & Skill Requirements

• High school diploma or equivalent required
• 2+ years' experience in logistics and/or freight forwarding operations and equivalent education and experience
• Have a familiarity with governmental compliance agencies such as the TSA and DOT.
• Customer service experience
• Intermediate skills with Microsoft Office products (excel, word, outlook, ppt)

Physical Requirements

• Must be able sit, walk and stand on a continuous basis, as well as be able to communicate effectively through written and verbal expression using either a PC/keyboard or a telephone. 
• Must be able to effectively deal with moderate levels of stress
• The noise level in the work environment is moderate to high
• Must be able to stand, kneel, bend, squat and stoop as needed
• The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Key Competencies

• Problem-solving solutions
• Ability to work in a time-sensitive environment
• Desire and drive to learn and grow
• Highly motivated team player with an outgoing and positive work attitude
• Well organized, able to plan and effectively set priorities for implementation
• Ability to be flexible as priorities shift 
• Demonstrated ability to work in a client centric environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Outstanding communication skills - Excellent verbal and written with an emphasis on listening
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values 

Supervisory Responsibilities: No 

Travel Requirement: No

Hours: Tuesday - Thursday 4:00pm - 12:00am EST. Friday 2:00pm - 10:00pm EST, Saturday 7:00am - 3:00pm EST.

Hourly Rate:  $23.87 - $28.08