Description

The Sales Manager manages the activities of all sales staff ensuring sales targets and customer service levels are achieved. This individual is responsible for training, cross-training, and development of all sales staff.

The Sales Manager is supervised by the General Sales Manager.

The Sales Manager directly manages Sales Representatives.

Essential Functions and Duties

• Sales Process Management
• Ensure vehicle sales goals are attained by holding Sales Representatives accountable to Volvo Cars Arrowhead's sales process and customer experience.
• Manage daily activity of the sales staff using the daily work plan in CRM to ensure sales volume and productivity goals are met.
• Ensure salespeople are engaging directly with the customer. When there isn’t enough sales coverage, engages directly with customer themselves.
• Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
• Sales Staff Recruiting, Training and Development
• Train sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
• Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
• Customer Engagement
• Ensure all customers greeted promptly in a professionally and friendly manner.
• Address and resolve customer concerns promptly and professionally.
• Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
• Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
• Track ad sourcing by communicating with customers to identify what brought them to the store.
• Other duties as assigned.
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
• Arrive at work, take breaks, and depart work at the times designated by management.
• Attend meetings and trainings as scheduled.
• Ensure that work areas and customer waiting areas are kept clean.

Performance Measurements

• Sales Per Salesperson
• F&I PVR
• Sales Satisfaction Index (SSI)
• Gross Profit
• Sales Associate Retention Rate (6 months)

Requirements

• High school graduate or equivalent.
• 18 years or older
• Possess an acceptable driving record and valid driver’s license in state of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen