SUMMARY: To provide direct, high-quality patient care to clinic patients and visitors and maintain a professional and friendly atmosphere.  Acts as the Clinical Assistant to the Optometrist in providing patient care.  AFS manages patient care using a team-based approach in our interactions with patients and working to achieve stated objectives and outcomes. 

SUPERVISOR: Health Center Administrator & Optometrist

DUTIES AND RESPONSIBILITIES:

• Obtains and records patient medical histories, vitals, test results and other information for medical records while maintaining strict confidentiality. 
• Conducts exam pretesting procedures
• Prepares treatment rooms for clinical examinations and assists practitioners with medical procedures and other patient care.
• Complete patient registration, insurance verification, and process/scan/fax all necessary paperwork.
• Collect and process co-payments at time of service, understand payment arrangement policy and assign accordingly. Complete daily reconciliation of funds collected.
• Check patients in & out in a timely manner and consult with clinical support and/or provider staff regarding walk-in patients. 
• Assist patients navigate insurance plans, process claims, and work to create payment plans when necessary.
• Complete insurance eligibility process. 
• Answers phones and returns patient calls.
• Schedules patient appointments
• Adjusts and takes measurements for glasses
• Verifies powers of glasses
• Delivers compassionate support, attention, and assistance to patients and families.      
• Ensures compliance with all health care regulations, including HIPAA and OSHA.
• Sterilizes equipment pre-examination and post examination. 
• Provides exemplary customer service to all patients
• Manages supply inventory.
• Other duties as assigned.

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position. 

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• Two years of optometric assisting - preferred

LICENSES OR CERTIFICATIONS REQUIRED:

• CPO Certification – Preferred

COMPLIANCE:

This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.