The Behavioral Support Technician serves in a paraprofessional capacity assisting clients in an educational, learning, caring and helping capacity for independent living. The primary function is to ensure each client’s safety and well-being, supervise administration of daily medication and document medication adherence or non-adherence in Medical Administration Record. Document all significant information in appropriate health record or software.
1. Supervise clients taking medication(s) and documenting medication compliance or non-compliance in Medical Administration Record.
2. Make daily contact with all residential clients to supervise ADLs (activities of daily living) and to monitor behavior while at housing sites.
3. Perform rounds as required by facility, and/or any regulatory or funding body.
4. As required, be responsible for evening and weekend food preparation and serving of portions when no Dietary staff is present.
5. Maintain knowledge of clients’ treatment plans, by initialing each document once read and understood.
6. Provide a complete written record of client behaviors and situations for each shift worked, including client violations and staff actions taken. This includes both shift notes and individual progress notes for any significant interactions with clients.
7. Ensure cleanliness and good order of office and residential facility and assist clients in keeping common areas clean and organized.
8. Ensure client compliance with program policies and procedures.
9. Link clients with linens, hygiene supplies, and other stock supplies as requested by clients or staff.
10. Set alarms to provide safety after visiting hours.
11. Coordinate transfer of responsibility to oncoming staff person by offering a full verbal report on each client and facilitating a shared count of scheduled medication with the oncoming shift.
12. Contact appropriate staff members in case of emergency or crisis. For crisis that is clinical in nature or that involves a client of the Department of Mental Health, ensure the involvement of a Qualified Mental Health Professional (QMHP).
13. Attend monthly in-services/monthly staff meetings that the agency provides as continuing education.
14. Regular attendance and punctuality are required to perform job duties effectively.
15. Perform other services or duties as required by Program Director.
Required Education and Experience
? Minimum High School Diploma or GED with 3-4 years’ experience working for an agency serving clients experiencing substance abuse, severe and persistent mental illness, dual diagnosis, homelessness, and/or HIV/AIDS OR minimum Associate’s Degree with two years’ experience working for an agency serving clients experiencing substance abuse, severe and persistent mental illness, dual diagnosis, homelessness and/or HIV/AIDS.
? Status as a Certified Medication Technician (CMT) or Level I Medication Aide, preferred
? Must have CPR and first aid certification, preferred
? Knowledge of HIPAA/privacy standards and professional boundaries required.
? Professional verbal and written communication skills.
? Passionate about the mission of PPCS and able to promote and communicate the philosophy, mission, and values of PPCS to external and internal stakeholders.
? Sense of humor, integrity, impeccable work ethic.
? Knowledge of Office 365.
Preferred Education and Experience
? Proficiency with use of Microsoft Office Suite and electronic health/social services documentation preferred.
? Experience with mental health; crisis management; ability to work flexible work schedules
? Capability of partnering with and empowering clients served.