Mountain Bike Instructor and E-Bike Tour Guide (Advanced Level)

Reports To: Bike School Manager 

Department: Bike School 

Position Type: Part-Time Seasonal 

Pay Range: $21/hr to $23/hr based on experience/certification (advanced level)

POSITION SUMMARY:  

The Advanced Mountain Bike Instructor & E-Bike Tour Guide is responsible for delivering safe, engaging, and professional experiences for guests while representing the resort in a positive and welcoming manner. This role requires strong guest service skills, the ability to build rapport with riders of all ages and abilities, and a commitment to creating memorable outdoor experiences. Instructors must demonstrate efficient lesson and tour management, strong mountain biking skills, and a solid understanding of mountain bike fundamentals, including body positioning, braking, cornering, trail etiquette, and rider progression. Safety must remain the highest priority in all aspects of instruction and guiding. 

In addition to teaching mountain bike skills, E-Bike Tour Guides lead guests on scenic tours throughout the property while fostering meaningful conversations and connections with participants. Successful candidates must be comfortable interacting with diverse groups, possess strong communication skills, and be willing to learn basic knowledge of local wildlife, flora, fauna, history, and points of interest within the surrounding area. Guides are expected to navigate designated routes confidently, provide informative and engaging commentary, and ensure every guest enjoys a safe, educational, and enjoyable experience. 

ESSENTIAL JOB FUNCTIONS: 

Standard Level Instructor/Guide - Skill Level: Green to Blue Trails  

• Teach basic mountain bike progressions according to the guest's skill level. 
• Have knowledge of the basic mountain bike fundamentals and be willing to improve knowledge. 
• Attend training clinics as scheduled. 
• Must have navigation skills and local trail knowledge or the ability to obtain working knowledge. 
• Have basic knowledge of mountain bike components and how they work. 
• Have basic knowledge of electric pedal assist mountain bike components and how they work. 
• Report to the lesson meeting area as scheduled and on time. 
• Always adhere to all safety requirements and standards. 
• Act as a positive, professional role model, adhering to the company’s hospitality standards. 
• Maintain an exceptional level of guest service in all interaction with guests, fellow employees, and management. 
• Preferred previous experience in outdoor education; trail guiding and bike tours. 
• Time management with each group assigned. 
• Knowledge of single and double track trail etiquette. 
• Have basic first aid knowledge, training preferred. 
• Ability to ride all trails at the green and blue level. 

Advanced Level Instructor/Guide - Skill Level: Green to Black Trails 

• All standard essential job functions. 
• Ability to teach technical skills such as rock dodge and roll down lunge. 
• Ability to teach jumping techniques on small to medium jumps. 
• Ability to teach dropping techniques on drops up to 5 feet. 
• Ability to confidently ride all black level trails. 

ADDITIONAL DUTIES AND RESPONSIBILITIES: 

• Maintain an exceptional level of guest service in all interactions with guests, fellow employees, and other department managers. 
• Maintain a clean and safe environment. 
• Act as a positive, professional role model, adhering to the company’s hospitality standards. 
• Have knowledge of the products and the offerings from the resort.   
• Other duties as assigned. 

SKILLS, KNOWLEDGE, AND ABILITIES: 

• Highly developed customer service skills. 
• Ability to comprehend, speak, read, and write English fluently. 
• Ability to handle guest interactions, both positive and negative, in a professional and courteous manner. 
• Ability to understand and carry out written and verbal instructions. 
• Knowledge in leave no trace and guiding principles.  

EDUCATION, EXPERIENCE, AND CERTIFICATIONS: 

• High School diploma or equivalent required.  
• BICP or PMBIA certification preferred. 
• First Aid/CPR certification preferred. 

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: 

• Ability to stand for long periods of time. 
• Ability to lift up to 50 pounds. 
• Climbing stairs, walking, and locating guests outside when necessary. 
• Ability to downhill mountain bike for up to 6 hours with intermittent breaks.  
• A passing ride test held by the Bike School Manager. 

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.