Position Summary:

The Triage Nurse serves as a clinical resource for patients, providers, and care teams by assessing patient concerns, coordinating care, and facilitating timely clinical interventions. Working within established protocols and provider direction, the Triage Nurse evaluates patient symptoms and needs, prioritizes care, provides patient education, manages follow-up activities, and assists with care coordination to ensure safe, high-quality patient outcomes.

This role functions as a critical liaison between patients, providers, caregivers, and external healthcare organizations, supporting continuity of care through effective communication, clinical judgment, and timely response to patient needs.

Compensation:

Starting pay typically falls between $30.21 and $38.00 per hour, depending on experience, certifications, clinical competencies, and qualifications. The full pay range for this position is $30.21 - $42.29 per hour, providing opportunities for growth and advancement based on performance, tenure, and continued professional development.

General duties and responsibilities:

1. Reviews patient’s history and documents to make an accurate assessment.
2. Completes nursing assessment, identifying, and documenting patient problems.
3. Assesses nursing home patient history
4. Check insurance with scheduling/patient accounts to where procedure can be done
5. Check medications and follow-ups per protocol
6. Review and obtain Advance Directives
7. Obtain copies of medical device cards
8. Assigns a triage priority to patients concerns based on available information 
9. Initiates diagnostic and therapeutic measures as indicated by standing protocols
10. Acts as a liaison with patients, family and health professionals 
11. Coordinates the needs of the patient with supporting departments
12. Charts concisely, descriptively to indicate patients progress or lack of progress
13. Manages prescription refills per protocol
14. Follow direction on Recall system
15. Calls for or looks up test results, notifies patients of results in timely manner
16. Sets up lab appointments
17. Provides appropriate patient education as necessary
18. Follows protocols for disease process
19. Follows up on resources for patient and disease processes. Keeps physician informed
20. Address patient phone inquiries – responds in timely manner
21. Completes physicians’ orders per protocols
22. Schedules testing at outside facilities
23. Professional education – maintains knowledge base by attending mandatory and regular in-services
24. Assists with patient referrals 
25. Demonstrates respect and understanding of confidentiality for patients, staff and others
26. Other duties as assigned

Guest Relations:

1. Demonstrates courteous and cooperative behavior in work setting; maintains good interpersonal relationships
2. Actively participates in the Quality Assessment program
3. Cooperates with other departments for coordinating patient care
4. Precepts new employees
5. Assists in implementing unit changes
6. Adapts in changes in assignments and workload as necessitated by staffing changes and patient volumes
7. Cooperates with Clinic Supervisor to assure adequate staffing
8. Keeps Clinic Supervisor informed of personnel problems

Benefits Information:

Rockford Gastroenterology Associates offers a competitive benefits package to eligible employees, which includes:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid life insurance at $50k coverage
• Company-paid premiums for Short-term and long-term disability insurance
• Voluntary supplemental insurance options
• Employee Assistance Program (EAP)
• 120 hours of Annual Leave for Full-Time hires during years 1-2 and 8 paid holidays
• 401(k) and Profit Sharing Plan 
• Professional development and continuing education opportunities, including a tuition reimbursement benefit
• No nights or weekends!

Benefits are subject to plan terms, eligibility requirements, and waiting periods. Eligibility generally begins on the first of the month following 60 days of employment for employees regularly scheduled to work 30 or more hours per week.

*Sign-on Bonus Informaiton: 

Bonus eligibility for candidates hired as Full-Time only (Part-Time and PRN are ineligible). Bonus paid as 50% at 6 months of continuous employment, and 50% at 1 year of continuous employment. 

Qualifications:

1. Graduate of accredited school of nursing
2. Current state license to practice as a Registered Nurse or a Licensed Practical Nurse.
3. Experience in GI endoscopy preferred.
4. Member in GI specialty or other local, state or national professional societies encouraged.
5. Organizational skills and attention to detail highly recommended
6. Good listening skills
7. Must have good attendance
8. Maintains Basic Cardiac Life Support certification

Essential Physical Demands:

1. Position requires full range of motion, frequent, standing, walking and sitting for extended periods of time
2. Requires visual and hearing activity

WORKING CONDITIONS:

1.     Exposure to bloodborne pathogens requiring the use of universal precautions and/ or protective equipment.
2.     Knowledgeable of potential exposure to hazardous materials (i.e., patient body fluids and disinfectant chemicals). 

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.