Summary:

The LPL Coordinator performs administrative and sales tasks to assist the LPL Financial Advisor in driving sales activities and servicing client accounts. This position is responsible for managing incoming calls for the advisor, coordinating the advisors schedule, setting up and confirming appointments with members and tracking all LPL referrals. The LPL Coordinator performs basic computer entry processes on a variety of related software and must possess exceptional member service and organizational skills.

Essential Duties and Responsibilities:

1. Perform a variety of tasks relating to supporting the LPL Financial Advisor including but not limited to, tracking referrals, communicating with Credit Union staff, coordinating client appointments, maintaining member marketing lists ensuring that information is current and accurate, and managing Advisors’ calendar for new and existing clients.
2. Coordinate LPL promotional materials, surveys, and newsletters. Maintain general correspondence and client review mailings. Order and maintain marketing supplies, sales literature, and coordinate lobby displays, including all marketing related duties for the Broker and Credit Union.
3. Promptly answer all incoming calls and service requests while adhering to all outlined procedures and Information Security policies.
4. Daily duties include conducting outbound calls to follow up on referrals, client requests, appointment scheduling, and following up with branch staff on progress of referrals.
5. Comply with the Credit Union’s Internal Service Standards when communicating information to other branches and departments.
6. Duties include establishing and maintaining coordinating relationships for various brokers and dealers, including but not limited to LPL Financial departments (marketing, compliance, move money desk, and AOE)
7. Maintain data on the LPL software platform referred to as “Salesforce”. 
8. Attend educational workshops/presentations (as requested and approved) representing both TruStage/LPL and the Credit Union.
9. Partner with Advisor and Regional Director to conduct quarterly branch staff referral and knowledge-based training sessions at the perspective branches
10. Duties include partnering with Advisor and vendors to plan quarterly or annual special events, such as partner or member appreciation events.
11. Conduct daily managing and tracking to provide weekly, monthly, quarterly, and annual reporting to keep the program running efficiently.
12. Duties include conducting all new client onboarding, client maintenance servicing requests, and inspecting client paperwork for completion and accuracy.
13. Provide excellent member service by exhibiting professionalism, being courteous and a good listener. 
14. Other duties as assigned.

Position Requirements and Qualifications:

1. High School diploma or equivalent.
2. Minimum of one year of credit union/banking or comparable financial services industry experience required. New account opening experience preferred with demonstrated service and sales skills. A bachelor’s degree in a related field will be considered in lieu of work experience.
3. Must possess professional written and verbal communication skills, including excellent telephone and e-mail etiquette including listening skills.
4. Experience coordinating schedules and meeting events.
5. Ability to handle multiple duties including clerical functions, office supplies, incoming phone calls.
6. Proficiency and utilization of CRM Salesforce to manage referrals, referral contests, prospects, activities, campaigns, seminars, and events, etc.
7. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Must possess a high degree of organizational skills and the ability to handle multiple projects and deadlines.  
9. Ability to work independently and be self-motivated.
10. Proficiency with Word, Excel, Outlook, Salesforce, Internet, and ability to learn additional software packages. 
11. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct, and dress.

Job descriptions are not intended to be and should not be construed to be a complete list of all duties and responsibilities performed by incumbents, nor do they constitute an employment contract. Duties, responsibilities, and expectations may be added, deleted, or changed at any time at management’s discretion. Further, job descriptions do not represent a complete list of all the performance expectations and characteristics of individuals required to perform a job adequately.