“Big enough to serve you, small enough to know you.”

Norfolk Hardware is locally recognized as a high service hardware store that has been recently renovated and expanded. The store is currently looking for a Front End Supervisor who’s engaging, enthusiastic, but can also lead and serve as a mentor to the Front End staff located in Mattapan.

Essential Duties and Responsibilities

• Serve as main point of contact for customers and front end customer service representatives by being present on the floor.

• Coach, train and develop cashiers to ensure customers receive outstanding and quick checkout service.

• Evaluate and ensure efficient operation of the registers, expediting price checks and supporting front end with customer transactions.

• May perform checkouts as needed based on staffing level and customer volume.

• Participate in the interviewing, selection and training of new Front End cashiers.

• Complete performance evaluations and address areas for improvement to focus on continued growth.

• Ensure adherence to company policies and use corrective action process to address deviations as needed.

• Review staffing levels based on forecast sales volume with a focus on payroll cost control.

• Ensure checkout and register area is well maintain, organized and stocked. Work with store manager to identify impulse items for display.

• Address customer complaints as needed.

• Monitor checkout process and activity to minimize shrinkage.

• Identify opportunities for process efficiencies and work with other supervisors for collaboration.

Knowledge, Skills and Abilities

• Clear and persuasive communication skills to direct staff, implement store policies and serve customers.

• Active listening skills to support strong problem solving and conflict resolution skills.

• High level of focus on teamwork and management skills.

Education and Experience

• 3+ years retail management experience

• Associate’s degree in business management or related field, desired

• Experience working with multi-cultural workforce

• Bi-lingual (Spanish, Portuguese) desired

• Experience in variety of retail roles (supervisor, cashier, stock)

Physical Requirements

• Able to stand for long periods of time

• Able to lift 50+ lbs.

• Able to work weekends