Talent Member is accountable for supporting the successful daily operations of the business. This position will support the achievement of financial and guest service objectives while maintaining business and safety standards. These include providing a positive experience for our guest and members while developing self and others through the work.

During a shift, Crew Members may work in multiple areas of the business based on guests' needs, and opportunities for the Crew Member's development. Through all areas of work -- whether cleaning field and bathrooms, to welcoming guests at the gates, individuals can build their leadership, business acumen and broader life skills. Crew Members are individuals who naturally take pride in their work, create positive guest experiences, uphold our standards, and maintain a safe environment for everyone.

Desired Skills & Experience:

Essential functions and requirements of this position include:

• Being available to work nights, weekends, and all recognized holiday periods and to arrive for work, as scheduled, on time.
• Being at least 16 years of age.
• Demonstrating a professional, positive, welcoming, and warm approach.
• An ability to critically think and problem solve while working in a demanding, fast-paced environment where multi-tasking is required.
• Effective verbal and written communication skills.
• Balancing guest and business needs by practicing good judgment in solving for each business issue as they occur.
• An ability to consistently demonstrate accurate handling of cash and cash equivalents.
• An ability to provide and receive feedback and hold self and others to performance requirements and operational standards.
• Taking personal accountability for the development of yourself and others by building skills.
• Maintaining the standards of excellence throughout the guest experience, including but not limited to anticipating the flow of guests, greeting guests, cleaning field, cleaning rest rooms, cleaning common areas, ticketing and guest services
• Maintaining the standards of excellence throughout the operations that guests do not see, including efficient stock rooms, break rooms and storage rooms.

MAIN RESPONSIBILITIES

• Provide excellent guest engagement, (customer service) handling guest and vendor inquiries appropriately
• Maintain balance in a fast-paced environment where the standards and job demand is rigorous
• Operate a POS (cash register) or equivalent with basic cash and credit card handling with accuracy
• Complete and participate in product inventory process
• Complete necessary business operations logs, daily reports, site inspections
• Adhere to safety standards for both our guest and members, report all hazards to manager.
• Maintain a safe and clean work area including compliance requirements.
• Work a flexible schedule including days, evening, weekends and holidays.
• Contribute to the daily operations goals effectively this includes; traffic control, selling tickets to buyers, vendor space reservations, container rentals, restroom cleanliness and restocking, facility repairs, ordering supplies and communicating using two way radios.
• Model excellent standards with uniform appearance, grooming, attendance and employment laws (meals/rest periods)

EDUCATION AND EXPERIENCE REQUIREMENTS

• Minimum High School Diploma or Equivalent GED or current student.
• One year experience in a customer service or guest relations role preferred but not required.
• Meaningful experiences in work, school or volunteer activities preferred.

COMPETENCIES

• Work successfully in a demanding, fast-paced environment where multi-tasking and ability to prioritize are required.
• Take appropriate action required, based on data and merit, to maintain standards of excellence.
• Positively and warmly engage with others to deliver excellent results.
• Be open to learning and new ways of doing business.
• Make effective decisions by thinking critically and exercising good judgment and discernment.
• Partner effectively with peers and supervisors to generate superior results.
• Meet established standards; follow and improve upon processes.
• Good oral and written communication skills
• Work in an environment with minimal supervision by pursuing personal excellence, professional discipline, servant leadership, and continuous development and learning for self and others.

OTHER ESSENTIAL CHARACTERISTICS:

Physical Demands of this position include:

• Walking, kneeling, crouching, stooping, bending, squatting, climbing stairs, and the ability to be on your feet for up to 4 hours at a time.
• Reaching, pushing, pulling, grasping, lifting (overhead and waist level), gripping, and frequently lifting to 20 pounds.
• Ability to operate hand-held and stationary touchscreen electronic devices.
• Light keyboarding, use of phones, the manual dexterity and fine motor skills for writing, cash-handling, and using office equipment.
• Walking Outdoor