Mercedes-Benz of Caldwell

Service Advisor

Caldwell, NJ

Mercedes- Benz of Caldwell is currently looking for a Service Advisor with a drive to be the best. Come work in a brand new state of the art facility with a TEAM environment.  Tremendous support staff and processes designed to allow you to shine.

RESPONSIBILITIES

• As the Service consultant, you are responsible for assuring that every customer receives excellent maintenance and repair service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provides concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures the daily inventory of technicians' time is consistently sold to service customers
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Maintains Customer Success Index at or above company standards
• Encourages compliance with applicable laws and regulations
• Greets customers and initiates repair orders.
• Prospects and sells dealership services.
• Coordinates work in progress.
• Prepares for after-service delivery.
• Adheres to established comeback and repeat repair processes.
• Supports pre-delivery and delivery activities. resolves customer concerns and coordinates collision center repairs.

BENEFITS

• Medical, Dental, and Vision
• 401K Plan
• Paid time off
• Growth opportunities
• Paid Training
• Employee Vehicle Purchase Options
• Individually owned and operated
• Discounts on Products and Services

EQUAL OPPORTUNITY

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

 QUALIFICATIONS

• Organized and friendly personality
• Ability to show the benefits of Mercedes OEM trained technicians and parts 
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Patience and ability to work in a fast paced environment
• Clean driving record and valid driver’s license