At Hoover, we're more than a home services company—we're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed.

We're looking to add a detail-oriented, organized, and dependable Accounts Receivable Specialist to support the financial health of our growing team. This role plays an important part in maintaining accurate customer accounts, processing payments, monitoring outstanding balances, and helping resolve billing questions and discrepancies.

At Hoover, you get more than just a paycheck—you get the opportunity to grow your career with ongoing support, strong leadership, and a company that treats employees like family.

Compensation & Benefits

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Paid Time Off and Vacation
• 6 Paid Holidays
• Biweekly Pay
• NB Fitness Discount

Tools & Support

• Supportive Accounting and Leadership Team
• Ongoing Training and Professional Development
• Collaborative Team Environment
• Opportunities for Growth and Advancement
• Modern Accounting and Service Management Systems

Responsibilities

• Process and accurately record incoming customer payments in a timely manner
• Apply payments to the appropriate customer accounts and invoices
• Maintain accurate and organized customer account and payment records
• Reconcile customer accounts and research payment or account discrepancies
• Identify unapplied payments, incorrect balances, and other account issues and work toward timely resolution
• Review accounts receivable aging reports and identify outstanding balances requiring follow-up
• Contact customers regarding past-due balances and payment status in a professional and customer-focused manner
• Document collection activity, customer communications, payment arrangements, and account updates
• Consistently follow up on outstanding balances through payment or resolution
• Assist with invoicing processes and ensure invoices are accurate and issued in a timely manner
• Respond to customer questions regarding invoices, payments, account balances, and billing discrepancies
• Research billing concerns and coordinate corrections when necessary
• Partner with Customer Service, Operations, and other departments to resolve customer billing and account issues
• Assist with month-end and year-end accounts receivable processes
• Provide documentation and account information for reconciliations, reporting, and audits
• Maintain organized financial records in accordance with company procedures
• Identify opportunities to improve accounts receivable processes, accuracy, and efficiency

Performance Expectations

• Maintain accurate and up-to-date customer account balances and payment records
• Process customer payments accurately and within established timelines
• Consistently monitor accounts receivable aging and follow up on outstanding balances
• Reduce outstanding receivables through professional and consistent collection efforts
• Resolve payment and billing discrepancies accurately and efficiently
• Maintain complete and organized account documentation
• Respond to customer billing questions with professionalism, empathy, and urgency
• Build positive customer relationships while maintaining company policies and payment expectations
• Complete month-end and year-end accounts receivable responsibilities accurately and on time
• Provide timely communication and support to internal departments when resolving billing issues

Desired Traits

• Highly organized with strong attention to detail
• Dependable, accountable, and committed to following through
• Comfortable having professional conversations regarding outstanding balances and collections
• Strong problem-solving, research, and analytical skills
• Able to prioritize multiple responsibilities and meet deadlines
• Professional and confident communication skills
• Customer-focused with the ability to approach billing concerns with empathy
• Comfortable working independently while contributing to a team environment
• Maintains confidentiality when working with customer and financial information
• Quality-driven and committed to accuracy
• Coachable, growth-oriented, and committed to continuous improvement
• Demonstrates Hoover's core values of Honest, Options, Our Work, Value, Empathy, and Reliable

 • 1–3 years of experience in Accounts Receivable, Billing, Collections, Bookkeeping, or Accounting preferred
• Working knowledge of Accounts Receivable and basic accounting principles
• Strong computer skills with the ability to learn accounting and customer management systems
• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to handle sensitive financial and customer information with discretion
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• ServiceTitan knowledge is a plus