Position Type: Partner Representative, Full-time, REMOTE 3:30PM-12AM M-F Within reasonable driving distance to the office  

Summary:
In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role requires a solid understanding of customer service best practices, along with a flexible mindset and a commitment to excellence. 

In office attendance is minimally required.  

Qualifying candidates will be within a reasonable driving distance 

Within 2 hour drive time to 3836 DeKalb Technology Parkway, Atlanta Ga 30340

Experience: 1-2 years’ customer service experience with a minimum of high school diploma or equivalent.

Essential Job Functions (other duties as assigned): 

• Actively listening to what partners wish to convey and responding with excellence. 
• Responding to inbound telephone inquiries. 
• Maintaining partner records by updating account information using data entry software. 
• Processing orders, donations, and miscellaneous requests in system. 
• Praying with individuals. 
• Participating in training and team meetings both remotely and occasionally in office. 
• Staying up to date with products and resources offered by the ministry. 
• Attending coaching sessions and team building activities as requested. 
• Exhibits strong written and verbal communication skills, conveying information clearly and ensuring understanding across a variety of roles and stakeholders. 

Necessary Skills: 

• Proficient in utilizing Microsoft Office software (required). 
• DATA entry skills. 

Competencies: 

• Balances team and individual responsibilities. 
• Gives and welcomes feedback. 
• Actively contributes to building and maintaining group goals and cohesiveness. 
• Remains professional and courteous with partners always. 
• Possesses knowledge of relevant computer applications. 
• Ability to work independently and with others in a fast-paced environment. 

Physical Environment: 

• Requires team member to be able to work 3:30PM-12AM nightly in a quiet professional setting. 
• Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at fast.com) 
• This position requires initial in-office training and periodic in-office attendance, including monthly all-staff meetings and ongoing training sessions.