Role

To perform necessary card service functions of the credit union by serving members’ needs in handling credit and debit card inquiries.

Major Duties and Responsibilities

- Process credit and debit card disputes/chargebacks. 

- Reviews credit and debit card reports daily and takes needed action per policies and procedures. 

- Researches and resolves member inquiries regarding account statements, disputes, and adjustments. 

- Answers incoming phone calls to the card services department and provides members or staff with information and direction regarding credit and debit cards and related accounts.  

- Performs supporting administrative tasks. 

- Performs other related duties as assigned.

Qualifications

Required Qualifications:

- High School Diploma or equivalent

- Must be 18 years of age or older

- Intermediate PC knowledge with basic Microsoft Office skills

Preferred Qualifications:

- Up to one year of similar or related experience

- Familiar with operation of 10-key calculator

- Ability to work in a team environment

- Excellent communication skills while using a pleasant tone and common conversational courtesies

- Good interpersonal skills to include being courteous, diplomatic, and tactful

- Previous experience within card services environment, including knowledge of regulations and applicable laws

- Good organizational skills

- Ability to multitask when necessary

Expectations 

- Ability to sit for extended periods of time

- Return all messages within the same day received

This job description is not a complete statement of all duties and responsibilities comprising this position.

EOE, Including Disability/Vets

Board Approved June 19, 2018