Position Summary

The Strategic Account Manager / Irrigation Supervisor is a key leadership position responsible for managing and growing one of the company’s largest and most important client portfolios while supporting irrigation operations within the branch.

The primary focus of this role is to serve as the main point of contact and relationship manager for assigned strategic accounts, ensuring exceptional service, proactive communication, strong property performance, client retention, and account growth. This individual must possess extensive horticultural and landscape knowledge and be capable of evaluating property conditions, identifying concerns, developing solutions, and making recommendations to both clients and internal teams.

This position will also oversee the scheduling and coordination of irrigation crews and provide technical support and training when needed.

The role is intended to provide a development path toward a Junior Branch Manager position as the company prepares to establish a new satellite branch.

Key Responsibilities

Strategic Account Management

• Serve      as the primary point of contact for an assigned portfolio of high-value      strategic accounts.
• Develop      strong relationships with property managers, regional managers,      maintenance teams, and other key client stakeholders.
• Conduct      regular property walks and proactively evaluate landscape quality,      horticultural conditions, irrigation performance, and overall appearance.
• Maintain      consistent communication with clients regarding property conditions,      service performance, upcoming needs, and recommendations.
• Take      ownership of client concerns and coordinate with internal teams to ensure      timely resolution.
• Identify      opportunities for enhancements, replacements, irrigation improvements,      seasonal color, plant health care, and other additional services.
• Assist      with developing proposals and presenting recommendations to clients.
• Maintain      a strong focus on client retention, account growth, and expanding      relationships within the client's portfolio.
• Understand      the financial performance of assigned accounts and ensure services are      being delivered efficiently and profitably.

Horticultural & Landscape Expertise

• Possess      strong working knowledge of plant material, turf, trees, shrubs, seasonal      color, soils, irrigation, fertilizers, chemicals, pests, diseases, and      proper horticultural practices.
• Identify      plant health, turf, irrigation, pest, disease, and cultural issues during      property inspections and recommend appropriate corrective action.
• Provide      horticultural guidance and support to field supervisors, crews, account      managers, and clients.
• Help      ensure properties are maintained according to company standards,      horticultural best practices, and client expectations.
• Assist      in training and developing field personnel in proper landscape maintenance      and horticultural practices.

Irrigation Operations

• Coordinate      the scheduling and dispatching of irrigation technicians and crews.
• Review      and prioritize irrigation work orders, inspections, repairs, and client      requests.
• Monitor      open irrigation work and ensure repairs and follow-up items are completed      in a timely manner.
• Provide      technical guidance and field support to irrigation personnel when      necessary.
• Assist      with training and developing irrigation technicians and improving overall      department performance.
• Coordinate      irrigation needs and recommendations with clients, account managers, and      field leadership.

Leadership & Operational Development

• Work      closely with branch leadership to coordinate resources and resolve      operational challenges.
• Help      monitor labor efficiency, quality, productivity, and profitability within      assigned areas.
• Participate      in branch leadership meetings and operational planning.
• Assist      with recruiting, onboarding, training, and developing field personnel as      needed.
• Promote      accountability, professionalism, safety, communication, and continuous      improvement.
• Develop      an understanding of branch-level financial performance, including revenue,      labor, expenses, and gross margin.
• Demonstrate      the ability to lead employees, manage clients, solve problems, and take      ownership of results.

Future Junior Branch Manager Development

A key objective of this position is to prepare the successful candidate for future branch leadership. As the company develops a new satellite branch, this individual will progressively gain experience in:

• Client      and portfolio management
• Employee      leadership and development
• Scheduling      and workforce planning
• Quality      control and customer satisfaction
• Revenue,      labor, expenses, and profitability
• Sales      and account growth
• Recruiting      and team development
• Equipment      and resource management
• Overall      branch operations

The long-term goal is for this individual to develop into a Junior Branch Manager capable of helping launch and operate the new satellite location.

Qualifications

• Extensive      horticultural and landscape knowledge is required.
• Strong      understanding of plant identification, plant health, turf management,      irrigation, pests, diseases, fertilizers, chemicals, and proper landscape      maintenance practices.
• Experience      in commercial landscape maintenance, preferably within the multifamily or      commercial property-management environment.
• Previous      account management, supervisory, or operational leadership experience      preferred.
• Working      knowledge of commercial irrigation systems and troubleshooting.
• Strong      client relationship, communication, and customer-service skills.
• Ability      to professionally communicate recommendations and solutions to clients.
• Strong      organizational, scheduling, leadership, and problem-solving abilities.
• Ability      to manage multiple priorities and take ownership of issues through      resolution.
• Comfortable      working in both office and field environments.
• Basic      understanding of labor management, budgeting, job costing, and operational      profitability preferred.
• Valid      driver's license and acceptable driving record.

Ideal Candidate

The ideal candidate is a relationship-driven, horticulturally knowledgeable leader who understands both the client-facing and operational sides of commercial landscape maintenance.

This individual should be comfortable walking a property with a regional manager and confidently discussing landscape conditions and recommendations, while also being capable of working with field teams to ensure those expectations are executed properly.

We are looking for someone who takes ownership, develops strong client relationships, understands the landscape business, can lead and develop people, and has the ambition to grow into branch leadership as the company expands.

Measures of Success

Success in this position will be measured by client retention and satisfaction, portfolio growth, landscape quality, responsiveness to client needs, account profitability, development of field personnel, irrigation department performance, and demonstrated readiness for future branch-management responsibilities.

Career Path: Strategic Account Manager / Irrigation Supervisor ? Junior Branch Manager ? Branch Manager