*Location specifics can be discussed with Hiring Manager*

 Perform various tasks associated with Treasury Management (TM) products and services. Provides operational support to the TM Operations & Product Manager and customer service support to TM Sales Officer, Relationship Managers, and TM Customers 

Job Responsibilities

1. TM Customer Service & Operations – 75%

· Accountable   for onboarding & continued maintenance/requests of all TM customers.

· Setup   products/services (including account analysis)

· Maintain   customer files and prepare new legal agreements/contracts for online banking customers.

· Provide   customer service related to temporary limit increases on TM service transactions. 

· Research,   compile data and prepare periodic reviews for TM customers. 

· Archive   and index completed forms into image system.

· Accountable   for the opening of new business deposit accounts for TM customers.

o Includes   check, deposit tickets & endorsement stamp ordering and other new account   related tasks.

· Process   various banking transactions for TM customers such as funds transfer,   deposits, wire transfers, debit card increases, stop payments, etc. 

· Handle   incoming telephone support for TM customers

· Hardware   installation for Remote Deposit Capture and ongoing support for TM customers

2. Reporting – 20%

· Prepare and review various monthly and quarterly reports.

3. Other – 5%

· Provide   back-up to Merchant Services.

· Explain   bank services and charges to customers.

4. Other duties as assigned. 

Competencies   Required 

1. Customer Focus: 

• Is dedicated to meeting the expectations and requirements of     internal and external

customers

• Gets first-hand customer information and uses it for     improvements in products and

services

• Acts with customers in mind

• Establishes and maintains effective relationships with     customers and gains their trust and

respect

1. Integrity & Trust: 

• Is widely trusted

• Is seen as a direct, truthful individual

• Can present the unvarnished truth in an appropriate and     helpful manner

• Keeps confidences

• Admits mistakes

• Doesn't misrepresent him/herself for personal gain

2. Problem Solving: 

• Uses rigorous logic and methods to solve difficult problems     with effective solutions

• Probes all fruitful sources for answers

• Can see hidden problems

• Is excellent at honest analysis

• Looks beyond the obvious and doesn't stop at the first     answers

3. Time Management: 

• Uses his/her time effectively and efficiently

• Values time

• Concentrates his/her efforts on the more important     priorities

• Gets more done in less time than others

• Can attend to a broader range of activities

4. Timely Decision Making: 

• Makes decisions in a timely manner, sometimes with     incomplete information and under

tight deadlines and pressure

• Able to make a quick decision