Job Summary

The Accounts Receivable Associate provides financial and administrative support for the accurate and timely management of resident accounts receivable across the Company’s portfolio. This position is responsible for processing and posting subsidy and resident payments, maintaining accurate resident account ledgers, processing ledger adjustments, researching and resolving account discrepancies, and working collaboratively with Property Management teams to address outstanding balances and other accounts receivable matters.

Essential Job Functions 

• Models company mission and values
• Processes and posts subsidy and resident payments accurately and timely, including electronic payments, checks, and other payment transactions
• Reviews resident accounts and ledgers to ensure charges, payments, credits, subsidies, and adjustments are accurately reflected.
• Completes Deposit Accounting for resident move-outs, including reviewing resident ledgers, security deposit activity, charges, credits, and refunds to ensure accounts are accurately reconciled and finalized.
• Processes and posts ledger adjustments, including approved charges, credits, corrections, and other account adjustments, ensuring resident ledgers are accurate and properly maintained.
• Performs daily accounts receivable activities across assigned properties, ensuring resident account transactions are accurately reviewed, posted, recorded, and maintained in accordance with company policies and procedures.
• Reviews resident accounts with outstanding balances and researches discrepancies or unusual account activity.
• Researches and resolves payment, posting, charge, subsidy, and ledger discrepancies.
• Works closely with Property Managers and other property-level personnel to research and resolve resident account issues and outstanding balances.
• Maintains accurate and complete documentation and account notes in Yardi.
• Reviews and utilizes Yardi reports and alerts to identify accounts requiring follow-up or correction.
• Assists with the accurate processing of late fees, legal fees, charges, credits, and other resident account transactions in accordance with company policies and applicable requirements.
• Reconciles resident accounts and related accounts receivable records to ensure transactions are accurately posted and balances are properly reflected.
• Prepares and maintains accounts receivable reports and other financial information as requested.
• Meets established deadlines and maintains accuracy while managing a high volume of resident accounts across multiple properties.
• Communicates effectively with internal departments and property teams regarding accounts receivable matters.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required; associate’s or bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• Minimum of 5 years of accounts receivable experience, preferably within the residential property management industry.
• Experience with Yardi or similar property management/accounting software preferred.
• Working knowledge of accounts receivable principles and practices.
• Strong understanding of resident account ledgers, payment application, account adjustments, and account reconciliation.
• Experience with subsidy payments and affordable housing programs preferred.
• Strong analytical and problem-solving skills, with the ability to research discrepancies and determine appropriate resolutions.
• Strong attention to detail and a high degree of accuracy when processing financial transactions.
• Proficiency in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Ability to communicate effectively and professionally with Property Managers, internal departments, and other stakeholders.
• Ability to work independently, prioritize multiple tasks, and meet established deadlines in a fast-paced environment.
• Ability to manage a high volume of transactions and resident accounts while maintaining accuracy and organization. 

Our Values

• Embrace New Ways: obstacles are opportunities, and challenges are catalysts for change
• Serve the Community: give back and pay it forward
• Drive to Achieve: ambition and determination – we can achieve anything we can imagine
• Purpose Over Pride: Collaboration, thoughtful listening, and respect guide how we work with each other

WE’VE GOT YOU COVERED

We take pride in supporting the health and well-being of our teammates and their families:

• Full medical, prescription, dental and vision benefits
• Company-paid life and AD&D insurance
• Company-paid short-term and long-term disability
• A 401(k) retirement plan with company match
• Paid time off, accrued based on years of service
• Supplemental insurance for employees and families
• Employee Assistance Program for confidential counseling
• Additional paid day off to provide community or charitable services
• Paid holidays; approximately fourteen (14) per year
• Peace of mind and a great working environment

#HP

MRK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability,  genetics, veteran status, sexual orientation, and gender identity.