U.S. CAD, a leading provider of software and services that support the AEC&O (Architect, Engineering, Construction, Owner) community, is seeking a Customer Success Manager to join our dynamic and growing sales organization. This position will cover our projects in North America and be based in Irvine, CA.
The Customer Success Manager, reporting to the Director of Marketing, will provide post-sale account management directly to customers to drive onboarding, adoption, retention, and loyalty via the renewal and expansion of core products and solutions. Managing a portfolio of new, existing, and at-risk customers and interacting with them by phone, web meetings, conference calls, and emails, the individual will help them maximize a return on investment in their product/solutions.
The individual will partner with sales, professional services, technical support, and marketing to ensure a seamless customer experience. Additionally, the individual will provide customer health leadership, handle escalations on at-risk customers, and utilize industry knowledge, business strategy, expertise, and product knowledge to help customers expand their usage of products to gain a competitive advantage in their markets.
The individual will help establish, maintain, and measure Customer Success processes, policies, and metrics and help to mentor and provide direction, tasks, and projects to other team members. Experience in the architecture, engineering, and construction (AEC) industry and field of software technology is a plus.
The individual we are seeking should reinforce and mesh with our core values: honesty and integrity, commitment to excellent service, accountability, and trust and mutual respect.
Company Culture & Core Values
U.S. CAD’s staff are committed to living out the Company Culture and Core Values daily with an emphasis on teamwork, a positive attitude, and a desire to learn.
Open and consistent communication at all levels
Fun atmosphere: Happy employees are productive employees
Lead by example
Respect for people and process
One team: Whether we succeed, or we fail, we do so together
Creativity and “outside the box” thinking is highly encouraged
Honesty & Integrity: Words and actions in complete alignment
Commitment to Excellent Service: Providing quality work and follow-through
Accountability: Responsible to our coworkers, our customers and ourselves
Trust and Mutual Respect: The foundation for win-win relationships
About U.S. CAD
U.S. CAD is a full-service technology consulting firm for the AEC&O industry. We are a leading Autodesk value added reseller and the world’s largest Bluebeam value added reseller. We equip our clients with the software, hardware, training, BIM production, and consulting that they need to win more, produce more, and achieve more. From BIM software to 3D laser scanning, customers are able to address their specific needs with the guidance and expertise of the U.S. CAD team. For more information, visit http://www.uscad.com or call (877) 648-7223.