United Way of Connecticut is based in Rocky Hill, Connecticut. We are conveniently situated right off of I-91, and are close to many shopping plazas, restaurants and public transit.

Every hour of every day, people in Connecticut turn to United Way of Connecticut for help. We help people find and access the health and human services they need, including food, shelter, and other basic needs. We respond in the event of weather emergencies, natural disasters and family and personal crises of any kind. We assist parents and caregivers with finding the best child care for their family. If you’re an individual who wants to make a difference in the communities we serve, we have a 2-1-1 Clinical Supervisor for Crisis Services position open on our Health & Human Services team.

WHAT YOU WILL DO:

The 2-1-1 Clinical Supervisor for Crisis Services is responsible for supervising the day-to-day operations and staff who handle Crisis Intervention Services requests in a 24/7 contact center environment. The 2-1-1 Clinical Supervisor for Crisis Services ensures the delivery of quality service on a continual basis through call monitoring, case review and development of staff. The 2-1-1 Clinical Supervisor for Crisis Services provides telephonic clinical consultation (including assessment, intervention, and stabilization services) as needed, for both youth and adult mental health crisis calls in a 24/7 call center. In addition, the 2-1-1 Clinical Supervisor for Crisis Services is available for clinical consult with 2-1-1 Contact Center staff on an as-needed basis. This position strives to fulfill the mission of United Way of Connecticut (UWC) at all times while at work.

The Hours: Monday through Friday, 8:00 a.m. – 4:30 p.m. (Full-Time). Flexibility of posted scheduled hours may be available.

The Pay & Benefits: Competitive $29.50 per hour pay rate PLUS shift differential (for 2nd or 3rd shift hours covered).

• An outright 8% 401(k) contribution (approximately $4,900 annually).
• 20 days of Paid Time Off in a calendar year – you begin accruing immediately!
• 10 paid holidays per year.
• Generous health benefits including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).

• Master’s degree in psychology, social work, marriage and family therapy or counseling.
• Minimum of three years’ clinical crisis intervention experience delivering and overseeing community mental health services, affording strong knowledge of and comfort level with working with high-risk clientele in crisis situations. Clinical experience working with both children and adults preferred.
• Holds clinical license in psychology, social work, marriage and family therapy, or counseling in the State of Connecticut; or holds a pre-clinical license in psychology, social work, marriage and family therapy, or counseling and will obtain full clinical licensure in the State of Connecticut within 90 days of hire; or holds clinical license in psychology, social work, marriage and family therapy, or counseling from another state and will obtain clinical licensure status in the State of Connecticut within 90 days of hire.
• Minimum of one year’s demonstrated supervisory experience in a clinical setting.
• Maintains current CEUs required for State of Connecticut clinical licensure on ongoing basis.
• Must obtain certification as an Information and Referral Specialist through the Alliance of Information and Referral and as a Crisis Worker through the American Association of Suicidology when eligible.
• Knowledgeable of 2-1-1 programs and critical data systems and services in addition to crisis intervention.
• Knowledge, familiarity, and/or experience with contact center operations.
• Demonstrated ability to train staff in crisis assessment and crisis stabilization.
• Working knowledge of contact center technology and supporting software systems.
• Proficiency with MS Office and subsidy program applications required.
• Excellent interpersonal, verbal and written communication skills.
• Well-developed counseling and coaching skills.
• Ability to maintain a high level of confidentiality in day-to-day duties.
• Ability to work and produce in a team environment and adapt to the changing needs within the department.
• Strong customer focus in all tasks and activities, even while under pressure.
• Ability to relate well with people from diverse groups.
• Solid critical thinking and problem-solving skills.
• Adept at conflict resolution and de-escalation of customer service issues.
• Ability to perform job with integrity and values consistent with the UWC Mission.

As a VEVRAA Federal Contractor, United Way of Connecticut, Inc. desires priority referrals of protected veterans for positions at its location at 1344 Silas Deane Hwy, Rocky Hill, CT 06067. Any questions may be referred to Recruitment@ctunitedway.org.

United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer.

Male/Female/Disability/Veteran

www.ctunitedway.org.

United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.